Funding Product Operations Associate - Hybrid Office

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Position Title: Funding Product Operations Associate
Report to Manager: VP/Relationship Manager - FinTech
Department: FinTech
Work Location: New York, NY – Hybrid – coming into the office at least 3 days per week with Monday, Tuesday, and Thursday being set days.

Salary range: The expected salary range for this position is $85,000 - $95,000. This is a good faith estimate of what we expect to pay for this position. The final salary figure will consider skill level, experience, and location.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

We are looking for an entrepreneurial, hungry team player to join the Consumer Lending Product function at Customers Bank. Ideally, this hire will develop into a cross-functional leader, with an eye to gain fluency in all things related to digital lending while becoming an expert in embedded finance and lending product management. Our core competencies range across consumer credit sub-verticals including but not limited to unsecured term consumer, home improvement, and point-of-sale financing.

This role will be all things related to platform funding for FinTechs and specialty lenders partnering with Customers Bank as a lending partner – both building the product as we scale our business model while also supporting or leading day-to-day business operations. The role could be best described as a jet pilot who also moonlights as a mechanic for the same jet they fly. The funding analyst hire will be a high visibility, client-facing role, strategically navigating the growth our or newly launched next-generation API-enabled funding product.

Responsibilities:
This seat can be broken down into below functional focus areas:
 

1. Day-to-Day: The role will be a unique blend of both managing, developing, and delivering best in class funding processes including transaction settlement, edge case management, product management, product implementation, reconciliation, and key stakeholder engagement. 
2. Examples of day to day: monitoring loan returns, tracking refunds, reconciling overpayments, monitoring daily fund flows/account balance levels, 
3. Strategic: the funding analyst will have a hand in several strategic initiatives related to the funding product – improving our services and buttoning up our business line maturity as we hit hypergrowth. We’d expect this hire to eventually design best-in-class operating models for the funding product like drafting ACH processing policies or refund processing .
4. Automation/Product: This seat will also focus heavily on automation in lieu of throwing people at complex, recurring problems. Folks interested in gaining exposure to product management will have the opportunity to liaise with engineering, data, product personnel, and implement scalable technology infrastructure for repeat operational problems the Capital Markets/Consumer Lending divisions encounter.

What do you need?

• 1-3 years of professional experience in one or multiple of the following:
  • Financial services product management or middle office experience
  • Strategy and Operations/product operations background at a venture-backed technology firm, preferably a fintech or fintech partner bank
  • Any other applicable operations, middle/back-office, or related funding operations experience (accountants, FP&A, business/data analysts, investor services welcome)
• Understanding of financial systems/services relating to business operations (completing/originating ACHs, wire transfers, account opening/reconciliation)
• BA or BS in Data Science, Economics, Information Systems, Finance, Accounting, Business, or a related field and/or 1-3 years of additional equivalent professional experience. Other degrees will also be considered.
• Exceptional executor, not afraid of getting into the weeds and rolling up sleeves to make sure whatever is in their zone of ownership gets done.
• Robust communication, collaboration, and leadership skills in a team environment as well ability to engage a hybrid remote organization spanning multiple time zones and states.
• Deep enthusiasm for detail, drilling down to every helix of DNA for the product(s) they work with, from implementing the product(s) to the mechanics in which the digital lending assets are deployed.
• Outstanding proficiency in the following:
  • Microsoft Office Suite (particularly in Excel, PowerPoint, and Word)
  • Knowledge of relational database languages and API connectivity platforms (e.g. SQL) and/or data analytics tools (e.g. Looker, Tableau, PowerBI)
  • Fundamental understanding of API technology platforms, funds flows, Agile methodology, and financial product infrastructure
• Must be legally eligible to work in the US without sponsorship.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.