Functional Support Specialist

As a Functional Support Specialist, you will have the opportunity to contribute to our ongoing success by delivering quality and timely services during and post-implementation of our products to our customers for all project deployments. This position provides first-line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.

Main Responsibilities:

• Conducting level 2 support, warranty service and maintenance of ITMIS Application
• Evaluate whether an incident should be worked, deferred, or escalated based on issue severity.
• Monitor system performance and generate periodic performance/monitoring reports
• Making resolution reports
• Updating the documents including deliverables
• Making software change logs
• On-demand work
• Liaising with different stakeholders and other counterparts
• Possess strong communication and inter-personal skills
• Display the ability to both lead and support
• Should be results-oriented
• Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques
• Possess the ability to work under pressure while managing several tasks
• Candidates should be fluent in English and French and must be a Canadian citizen/PR holder based in Ottawa, Canada.
• Candidate must be able to produce the Enhanced Reliability Clearance
• Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients
• Develop new or modify existing custom solutions, including forms and reports

Qualifications:

• A Bachelors degree or above in Accounting/ Business Management/ Finance.
• 2-5 years experience in Finance /Accounting background and with a valid "Enhanced Reliability Clearance".
• Qualifications in ICT will be an added advantage.
• Experience working in the public financial management reform program and working with information management systems would be considered an asset.
• Must be able to write and speak English and French.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.