Functional Support Specialist

Main Responsibilities:

• Conducting level 2 support, warranty service and maintenance of ITMIS Application
• Evaluate whether an incident should be worked, deferred, or escalated based on issue severity.
• Monitor system performance and generate periodic performance/monitoring reports
• Making resolution reports
• Updating the documents including deliverables
• Making software change logs
• On-demand work
• Liaising with different stakeholders and other counterparts
• Possess strong communication and inter-personal skills
• Display the ability to both lead and support
• Should be results-oriented
• Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques
• Possess the ability to work under pressure while managing several tasks
• Candidates should be fluent in English and French and must be a Canadian citizen/PR holder based in Ottawa, Canada.
• Candidate must be able to produce the Enhanced Reliability Clearance
• Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients
• Develop new or modify existing custom solutions, including forms and reports

Qualifications:

• A Bachelors degree or above in Accounting/ Business Management/ Finance.
• 2-5 years experience in Finance /Accounting background and with a valid "Enhanced Reliability Clearance".
• Qualifications in ICT will be an added advantage.
• Experience working in the public financial management reform program and working with information management systems would be considered an asset.
• Must be able to write and speak English and French.