Functional Consultant (ERP Implementations)

Duties and Responsibilities

• Able to define the requirements of the customer and play them back to the customer to agree them.
• Able to learn, articulate, configure and design a solution for the requirements of customers.
• Takes task ownership for ensuring the customer’s requirements, issues are solved regardless of functional or technical in nature.
• Develops and maintains strong, productive relationships with customers, partners and internal teams.
• Run customer workshops to enable the implementation of the solution.
• Train project team and end users on business solution.
• Produce detailed requirements, design, configuration, test and cutover documentation agreed with the customer.
• Acts as a conduit between the Customer and Flintfox teams seeking resolutions in both implementations and support.
• Works on multiple projects including implementations and support.
• Maintains a working knowledge of functional and technical competencies, implementation and support methodologies.
• Provides solution design and triage support to customers.
• Asks questions and is curious about why customers choose Flintfox, and why Flintfox solutions exist.
• Relates requirements from the Customer to the development team members.
• Quality assures the technical capabilities of software customisations meets agreed Customer requirements.
• Creates d Business Requirements Documentation scoping requirements to be met.
• Creates Solution Design, Configuration and Functional Design Documents for standard Flintfox solutions and its customization.
• Contributes to the successful implementation and triage of proposed solution designs.
• Drives for closure of all functional and technical troubleshooting for both support and implementation customers.
• Supports the delivery of the resolution of project and support issues to be as planned.
• Write test scripts based on requirements and carries out testing
• Effectively communicates and works with other team members to achieve organization objectives.
• Undertake additional tasks, responsibilities, and ad-hoc projects as and when requested.
• Ensure all billable work is billed effectively.
• Maximizes opportunities for billable work.
• Ensure timesheets are recorded daily and submitted weekly.

Knowledge, Skills, and Abilities

• At least 2 years’ experience in ERP implementations either within the implementing organization or implementation partner.
• Business Analysis ability to capture business requirements, document them and agree them with the customer.
• Develop and agree Acceptance Criteria for Solution Designs with Customer
• Configuration certification in setting up ERP solutions to meet business requirements.
• Triages and troubleshoots both implemented designs, and new solution designs quickly and accurately.
• Demonstrates working knowledge of the Order to Cash or Procure to Pay processes.
• Intermediate understanding of Trade Spend terminology, types of trade spend and business reasons for tracking it.
• Intermediate understanding of the sales/purchase order terminology and how price/discounts are generated.
• Able to demonstrate understanding of a Profit and Loss Statement
• Basic to intermediate understanding of accounting journal entries, T-accounts, accrual and settlements.
• Good communication and presentational skills.
• Ability to be clear and concise when presenting ideas and solutions.
• Experience in creating implementation documents such as Business Requirements Document, Functional Design Documents, Configuration Documents, Test Scripts.
• Experienced at writing test scripts and testing solutions to meet defined business requirements.

Required Education and Experience

• Relevant post-secondary qualification in business administration, Information Technology Systems, ERP Certification
• At least 2 years’ experience in ERP implementations either within the implementing organization or implementation partner.
• Experience in defining requirements and creating solution design.
• Experience in Finance, Accounting, Supply Chain or Manufacturing with an understanding of related business processes.
• ERP Functional Certifications.

Travel

• Our roles may require some travel, with a typical average being in the region of up to 20%. Very infrequently, however, some customers at some specific stages of their projects, may request a higher percentage of travel, sometimes up to 50% or more.