FUNCTIONAL BUSINESS ANALYST

Jasco is looking for a Functional Business Analyst that serves as the primary bridge between business teams and the ERP delivery and support organization. This role owns business process understanding, requirements, functional solution alignment, user acceptance testing, training, adoption, and the enhancement backlog. The position focuses on ensuring the ERP platform supports practical business outcomes and is used consistently across functions.  This position does not own production security administration, environment administration, deployments, integration monitoring or technical incident resolution. Other duties include: 

• Own and maintain end-to-end business process documentation, including current state issues, future state design, controls, handoffs, and role responsibilities.
• Facilitate discovery sessions with business stakeholders to define problems, requirements, priorities, expected outcomes, and acceptance criteria.
• Translate business needs into clear functional requirements, user stories, process maps, test scenarios, and decision documentation.
• Partner with Technology Solutions, the ERP Technical Application Administrator, implementation partners, and vendors to evaluate solution options and functional fit.
• Lead functional design reviews and confirm that proposed configurations and enhancements align with approved business processes.
• Own the functional enhancement backlog, including intake, clarification, prioritization recommendations, dependency identification, and business value documentation.
• Plan and coordinate user acceptance testing, including test scope, scenarios, testers, defect triage, retesting, evidence, and business signoff.
• Develop and maintain role-based training materials, job aids, process guidance, and readiness communications.
• Coordinate training delivery and adoption activities with process owners, subject-matter experts, managers, and change leaders.
• Monitor adoption, recurring user issues, workarounds, and process breakdowns; recommend corrective actions and improvement opportunities.
• Support release readiness by validating business impact, training needs, communications, test completion, and operational preparedness.
• Provide functional support after go live, triage issues, distinguish process or training needs from technical defects, and route escalations appropriately.
• Establish and report functional measures such as backlog health, testing completion, adoption, recurring issue trends, and realized process improvements.
• Maintain governance documentation and support audits by providing approved requirements, testing evidence, process documentation, and business decisions.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Supply Chain Management, Finance, or a related field, or an equivalent combination of education and relevant experience.
• Minimum 5-8 years of previous relevant experience.
• Progressive experience in business analysis, ERP functional consulting, process improvement, or enterprise application delivery is required.
• Demonstrated ability to lead requirements workshops, process mapping, testing, training, and cross-functional decision-making is required.
• Strong written and verbal communication skills, including the ability to translate between business and technical audiences is required.
• Experience documenting requirements, acceptance criteria, test evidence, decisions, risks, and process controls is required.
• Experience with Microsoft Dynamics 365 Finance and Supply Chain Management or a comparable enterprise ERP platform is required.
• Experience with Azure DevOps or a comparable work-management platform for requirements, testing, defects, and backlog management is preferred.
• Experience supporting enterprise transformation, change management, or post-go-live continuous improvement is preferred.
• Knowledge of distribution, customer service, finance, supply chain, pricing, EDI, warehouse, or related business processes is preferred.
• Working knowledge of Microsoft Power Automate; experience with Power Apps, Power BI, Dataverse, or other Power Platform capabilities is preferred.

Jasco is an Equal Opportunity/Affirmative Action/E-Verify Employer