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The Role
Designs and delivers role-specific, practical training for Sales, Support, and Operations. Creates microlearning assets, facilitates hands-on workshops and system walkthroughs, supports learning platform configuration, tracks completion and performance metrics, and iterates resources to close skill gaps and improve on-the-job performance.
Summary Generated by Built In
Set-up and Location: ONSITE - Ortigas, Pasig
Work Schedule: 6:00 AM - 3:00 PM Philippine Time
Employment Type: Full-time
Ready to help teams perform at their best?
Great training doesn't sit in a slide deck. It shows up in how people work, solve problems, and deliver results every day.
As our Learning & Development Specialist – Functional Skills & Operations Training, you'll help build the practical skills that keep our teams performing at a high level. You'll work closely with department leaders across Sales, Customer Support, Operations, and other business functions to identify skill gaps, develop targeted learning solutions, and deliver training that creates immediate impact.
This is a highly hands-on role for someone who enjoys building practical learning resources, simplifying complex systems, and helping people become confident in the tools and processes they use every day.
You'll create role-specific training materials, facilitate operational training sessions, support the rollout of our learning platform, and continuously improve learning resources based on business needs and performance outcomes.
The best people in this role are builders and problem-solvers. They move quickly, learn new systems fast, and create learning solutions that help teams work smarter, faster, and more effectively.
What You'll Do
You'll be the kind of person who:
- Functional Content Creation: Partner with department leads to script, build, and maintain role-specific training modules, system guides, and quick-reference toolkits.
- Practical Delivery: Facilitate hands-on system walkthroughs, process training, and operational skills workshops to get teams up to speed quickly.
- Agile Resource Development: Create micro learning assets and bite-sized digital guides that support employees directly in their daily workflows.
- Tech Implementation Support: Assist in configuring our new learning platform to map functional skills, manage course assignments, and track departmental completion rates.
- Progress Tracking: Monitor completion rates and basic performance metrics to ensure training initiatives are meeting departmental targets.
Requirements
What You Bring
We're looking for someone with:
- 3–5 years of experience in L&D, Functional Training (e.g., Sales or Support training), or an operational role with heavy onboarding/coaching responsibilities.
- Agile Content Creation: Experience creating clean, clear, and practical training content (presentations, microlearning guides, or video walkthroughs).
- Systems Thinker: Quick to learn new software, internal systems, and workflows, with the ability to break them down and teach them to others simply.
- Action-Oriented: A "doer" mindset—comfortable working in a fast-paced environment where training needs change rapidly.
Benefits
Why You'll Love Working Here
- HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
Let’s Talk
If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.
Skills Required
- 3-5 years experience in Learning & Development, Functional Training, or an operational role with onboarding/coaching responsibilities
- Experience creating practical training content (presentations, microlearning guides, video walkthroughs)
- Experience facilitating hands-on system walkthroughs, process training, and operational skills workshops
- Ability to configure or support learning platforms (map skills, manage course assignments, track completions)
- Strong systems thinking and ability to quickly learn and simplify internal software and workflows
- Action-oriented mindset; comfortable working in a fast-paced environment with changing training needs
Am I A Good Fit?
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The Company
What We Do
Staff Domain is a leading offshore outsourcing and Business Process Offshoring (BPO) company that supports global businesses by providing dedicated teams for recruitment, engagement, and operational management, enabling cost savings and rapid growth.
