Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
As a Functional Analyst, you will serve as a functional subject matter expert for Microsoft Dynamics 365 Finance & Operations, with a primary focus on the Quote-to-Cash process. This role will support global commercial applications by translating business needs into scalable D365 Q2C solutions across quotation management, sales order processing, pricing, invoicing, accounts receivable, and related integrations. You will partner with business and technology teams to design, configure, test, and implement solutions that improve process efficiency, data accuracy, and operational visibility, supporting New Balance’s growth as a top global athletic brand.
MAJOR ACCOUNTABILITIES:
- Partner with commercial, finance, supply chain, and technology stakeholders to define D365 Quote-to-Cash business requirements and process objectives.
- Translate business needs into functional specifications for D365 F&O capabilities supporting sales quotations, sales orders, pricing, discounts, billing, invoicing, accounts receivable, and collections.
- Configure and support D365 Q2C processes to enable accurate quote creation, order conversion, fulfillment coordination, invoice generation, payment processing, and revenue-related controls.
- Collaborate with technical teams to design and validate integrations between D365 F&O, Dynamics 365 Sales, third-party platforms, and downstream finance or reporting systems.
- Support end-to-end testing, defect resolution, data validation, and user acceptance testing for Quote-to-Cash enhancements and implementations.
- Identify opportunities to streamline Q2C workflows, reduce manual effort, improve process transparency, and strengthen controls across commercial and finance operations.
- Create and maintain functional design documents, configuration guides, test scripts, training materials, and related project documentation.
- Provide training, knowledge transfer, and ongoing functional support to business users to promote effective adoption of D365 Q2C capabilities.
REQUIREMENTS FOR SUCCESS:
• 5+ years of experience supporting or implementing Microsoft Dynamics 365 Finance & Operations, preferably within Quote-to-Cash, Order-to-Cash, Sales, Accounts Receivable, or related commercial finance processes.
• Strong experience with requirements gathering, business process analysis, functional design, documentation, presentation, and stakeholder communication.
• Completed at least one end-to-end D365 F&O implementation or major enhancement involving Quote-to-Cash or Order-to-Cash functionality.
• Solid understanding of D365 Q2C capabilities, including sales quotations, sales orders, pricing and discounts, customer invoicing, accounts receivable, credit and collections, and integration with Dynamics 365 Sales or Commerce.
• Excellent oral and written communication skills, with the ability to explain functional concepts clearly to business and technical audiences.
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Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Skills Required
- 5+ years supporting or implementing Microsoft Dynamics 365 Finance & Operations
- Experience with Quote-to-Cash, Order-to-Cash, sales, invoicing, accounts receivable or related commercial finance processes
- Completed at least one end-to-end D365 F&O implementation or major Q2C enhancement
- Strong skills in requirements gathering, business process analysis, functional design, and documentation
- Solid understanding of D365 Q2C capabilities including quotations, orders, pricing, invoicing, credit, collections, and integrations
- Excellent oral and written communication skills for business and technical audiences
New Balance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Balance and has not been reviewed or approved by New Balance.
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Healthcare Strength — Benefits coverage is described as comprehensive, including medical, dental, and vision options alongside wellness resources like health coaching. Fitness reimbursement is also cited as part of the overall health and wellness offering.
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Retirement Support — Retirement support is positioned as strong, with a 401(k) plan and a company match described as dollar-for-dollar up to a stated contribution level in some locations. Life insurance and disability benefits are also included as part of the broader financial protection package.
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Leave & Time Off Breadth — Time-off offerings are characterized as generous, with paid holidays, vacation time, and paid sick leave highlighted. Flexible schedules and telecommuting options are also described as supporting work-life balance.
New Balance Insights
What We Do
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
