Are you passionate about hospitality, events and delivering exceptional customer experiences?
We're looking for an organised, customer-focused Functions Sales Coordinator to join our Melbourne team. In this role, you'll be the first point of contact for clients planning corporate and social events, managing enquiries from initial contact through to event handover while delivering outstanding service and driving sales.
This is an excellent opportunity for someone looking to grow their career in hospitality sales and events within a fast-paced and supportive environment.
What You'll Be Doing
- Manage inbound function and event enquiries via phone and email.
- Prepare proposals, quotations, booking agreements and event documentation.
- Coordinate bookings from enquiry through to handover with venue operations.
- Build strong relationships with corporate and social clients.
- Conduct venue inspections and promote our event spaces.
- Upsell function packages and venue offerings to maximise sales opportunities.
- Maintain accurate booking records and client information.
- Liaise with venue teams to ensure all event details are communicated accurately.
- Provide exceptional customer service throughout the client journey.
- Assist with venue administration and contribute to continuous process improvements.
We're looking for someone who has:
- Minimum 1 year of experience working in a hospitality environment
- Minimum 1 year of administration experience
- Minimum 1 year of functions or events coordination experience
- Previous experience in customer service
- Excellent verbal and written communication skills
- Strong organisational skills with exceptional attention to detail
- A proactive, sales-focused mindset with the ability to build lasting client relationships
- The ability to manage multiple priorities in a fast-paced environment
- Confidence using Microsoft Office and booking or reservation systems
- A positive attitude, initiative and a genuine passion for hospitality
Why Join Us?
- Career development within a growing hospitality business
- Supportive and collaborative team culture
- Ongoing training and professional development
- Opportunity to develop your sales and events career
- Staff discounts and employee benefits
- A fast-paced role where every day is different
If you're passionate about creating memorable event experiences and enjoy working in a customer-focused environment, we'd love to hear from you.
Skills Required
- Minimum 1 year of experience working in a hospitality environment
- Minimum 1 year of administration experience
- Minimum 1 year of functions or events coordination experience
- Previous customer service experience
- Excellent verbal and written communication skills
- Strong organisational skills and exceptional attention to detail
- Proactive, sales-focused mindset with ability to build lasting client relationships
- Ability to manage multiple priorities in a fast-paced environment
- Confidence using Microsoft Office and booking or reservation systems
- Positive attitude, initiative, and genuine passion for hospitality
What We Do
Australian Venue Co. is a hospitality firm that operates a portfolio of over 200 pubs, bars, restaurants, and event spaces across Australia and New Zealand. The company takes a local-first approach, tailoring menus, customer service, and design to the specific local market while providing specialist support at scale from its centralized head office to revitalize and maintain high-quality standards across its venues.
