Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Great customer experiences start with Genesys. We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way. As we continue to grow, we are looking for an experienced Full Stack Developer to help take our Predictive Routing team to the next level. Predictive Routing helps determine the best possible match between waiting calls and available agents and then route the calls accordingly.
We are seeking a well-rounded software engineer with strong programming skills. Working in a highly collaborative, Agile team environment, our teams are full-stack, with capabilities to deliver elastically scalable features across Front-End, Business Logic, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scalability, security and usability.
What you will do:
• Assist in the design and implementation of major features within our AI Platform.
• Bring features all the way through the Design, Beta, Generally Available, Maintain cycle.
• Understand the overall architecture of the system.
• Enhance overall team velocity.
• Apply process appropriately for test automation, data security, traceability and information sharing.
What will you bring to the role:
• Degree in Computer Science, Software Engineering, or related disciplines. MSc in these disciplines a plus.
• You have a passion for delivering high-quality code, ideally both frontend and backend
• You have delivered enterprise-grade applications in either Python, Java, or Javascript.
• 2+ years of experience in software programming - ideally both backend and frontend.
• You have hands-on experience with Python or Java.
• Exposure to cloud environment.
• You are curious, self-motivated, embrace collaborative team-work, ask the right questions, enjoy learning new technologies.
Extra Awesome would be:
• Experience with software algorithms, data structures and performance at scale.
• Experience with REST APIs.
• Experience/ knowledge of Distributed Systems and Micro-Services.
• Practical experience with AWS. AWS Certification.
• Experience/ knowledge of Machine Learning.
• Experience with non-relational databases and Kafka.
• Docker, Git, Jenkins experience.
Our Benefits:
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
Family-friendly leave allowances, including paid maternity and paternity leave.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
.png)
