About Shelf:
We are a venture-backed, knowledge automation tech company with a cutting edge, AI driven, SaaS platform to automate the right answers for the people that need them most.
Shelf is the leader in next-generation knowledge management for unstructured data and GenAI. Shelf customers eliminate bad data before it becomes the wrong answer. We've been helping our customers prevent knowledge mismanagement since our founding 2017.
Our platform plugs into a company’s content systems, learns from the data, and then helps employees respond to queries without hunting for information. Without Shelf, the average worker currently spends 19% of their time tracking down answers.
We provide immediate Day 1 ROI for some of the world’s top brands and enterprises right now.
Our mission is to empower humanity with better answers everywhere and our vision goes far beyond solutions for contact centers to organization-wide next-generation knowledge management and prevention of GenAI incorrect answers and hallucinations.
Why Shelf:
- According to MarketWatch in November 2022, the global knowledge management market size was valued at US$405 Billion in 2021 and is expected to expand at a CAGR of 18.12% during the forecast period, reaching US$1.1 Trillion by 2027
- Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
- We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
- Our platform has been consistently rated #1 for overall usability by Gartner Digital Markets, and has received Easiest to Use, Easiest to Admin, and Highest Adoption awards from G2., and product of the year and innovation awards from leading publications, such as CIO Review.
- We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
- We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months
What We Do
GenAI has the potential to transform the contact center, but without up-to-date and trusted knowledge, it provides inaccurate answers, creates hallucinations, and exposes companies to new compliance risks. Shelf offers organizations a secure way to incorporate LLMs to scale their knowledge, boost agent performance, and improve customer satisfaction. Our MerlinAI technology assesses, identifies issues, prioritizes improvements, and monitors content on a continuous basis in order to turn your organization’s knowledge into an infrastructure for success
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