The Digital Shared Services team is looking
for a highly motivated Senior Full Stack Engineer to be part of its dynamic,
globally distributed team of IT professionals responsible for the development
and maintenance of WI Digital Shared Services platform. As a member
of the Development and Production Support team in WI Technology supporting DC
Business services, the candidate will work with technology professionals to
support various mid-tier services, and products. The team is responsible to
maintain production stability, handle reported systems issues and deliver
innovative, scalable, industry-leading investment tools that enable the
business to achieve a competitive advantage globally.
Members of the Production Services team regularly work to:
- Provide Level 3
application support
- Participate in weekly on
call rotation
- Troubleshoot issues and
conduct root cause analysis
- Work alongside other
engineers on the team to elevate technology and consistently apply best
practices.
The Expertise You Have
- 6-10 years of
supporting, designing and maintaining Infrastructure in Professional
software development
- Tech stack agnostic –
should be able to work thru/ provide L3 development and Prod Support in
different tech stacks with and without help of Dev assist (AI) tools. We
have apps built on C#, .Net Core, VB6, C++, Java, Springboot, across
various platforms.
- BS degree in Computer
Science or similar
- 6-10 Years of experience
with WebServices Support/development and experience in various tech
stacks.
- Cloud experience with
Azure/AWS
The Skills You Bring
- Support the development
staff within the team that is focused on discretionary projects with their
day to day issues related to builds/deploys & source code branch cut
requests. Collaborate cross-functionally with DBAs , business users,
project managers and other engineers to achieve elegant solutions.
- Provide ongoing
maintenance, support and enhancements in existing systems and platforms.
Design and develop a processing platform using various configuration
management technologies.
- Identify and implement
potential improvements/tools to enhance supportability. Take ownership of
technical issues from initial triage to final resolution.
- Leverage Enterprise
approved AI tools as required
- You understand product
management, product development and product delivery in an Agile context
- You can translate
business requirements to technical tasks for scrum teams
- Establish good working
relationships with our stakeholders. Document troubleshooting and problem
resolution steps and keeping Knowledgebase up to date.
- Demonstrate ownership
and accountability in the Level 3 Incident tickets, troubleshoot, perform
RCA, and deliver quality and excellent customer service.
- You can develop
effective working relationships with peers, managers, and senior
management within and across organizational lines
The Value You Deliver
- Delivering world class
end to end Production support and working on infrastructure/small
development projects in the DC Business services space.
- Partnering with product
management, application architects, and development manager to help
establish vision, release and delivery of APIs.
- Becoming the go-to
person for functions of the program including defining features,
requirements and process flows
- Staying ahead of on
regulatory changes that impact the DC Business Services platform and
determining / implementing our go forward strategies to address these
changes.
- Providing operational
support and enablement by serving as a “functional solution expert” and
responding to product and technical inquiries
- Taking responsibility
for overall delivery of product features within the scheduled releases
- Assist in building APIs
and services using REST, SOAP, etc.
- Using logging and
monitoring tools like Splunk, Kibana, and writing SQL queries etc.
- Strong DevOps focus and
experience building and deploying infrastructure with cloud deployment
technologies
- Working with build
automation technologies like Jenkins, Stash etc.
- Working in projects that
use modern programming languages like Java, Python, etc.
Skills Required
- 6-10 years supporting, designing, and maintaining infrastructure in professional software development
- 6-10 years of WebServices support and development experience across various technology stacks
- Experience with cloud platforms such as Azure or AWS
- Bachelor's degree in Computer Science or a similar field
- Experience providing Level 3 application and production support
- Experience with various programming stacks, including C#, .NET Core, VB6, C++, Java, or Spring Boot
- Experience with DevOps, cloud deployment, build automation, and infrastructure technologies
- Ability to participate in a weekly on-call rotation
What We Do
CTI Consulting is a South Florida technology solutions and staffing firm founded in 1998. It provides IT staffing and nearshore staffing services for startups through Fortune 100 companies, alongside digital-product work such as designing, testing, deploying, improving, and updating mobile applications. The company emphasizes close client collaboration, comprehensive candidate evaluation, continuing education, and innovative, scalable software solutions that improve operational efficiency.
