Fulfilment Executive (FTC)

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.

Role Overview

In this crucial role, you will steer the process from post-sales through to onboarding, known as our “Flying Start.” Collaborating with various internal teams, including Implementation, Go-to-Market, Customer Success, and Delivery, you will serve as an essential bridge between different phases of the journey, supporting both candidates and customers to ensure they are positioned to fully benefit from our diverse range of apprenticeship programs.

This is an exciting and fast-paced role that combines project management, data analysis, process improvement, risk management, and stakeholder engagement. If you thrive in challenging environments and embrace change, we’d love to hear from you!

In this role, you will...

• Collaborate with a range of cross-functional teams to oversee the fulfilment & implementation process post-B2B sales.

• Develop and execute comprehensive project plans for large-scale, customised launches, ensuring all pre-launch activities are completed on time.

• Deliver engaging information sessions about our programmes to both candidates and their managers, generating interest and driving high-quality candidate applications.

• Maintain effective launch project plans to guarantee the timely completion of pre-launch activities while meeting key deadlines.

• Utilise data-driven insights to proactively monitor deal progress, identify potential issues, and implement effective solutions.

• Maintain direct and effective communication with clients (including HR and Ops teams, and Apprentice Managers) to help them take full advantage of our platform and software.

• Take ownership of assigned accounts, driving process improvements to enhance operational efficiency and customer satisfaction.

About You

To succeed in this role, you should possess:

• Exceptional organizational and time management skills, with a demonstrated ability to thrive in a dynamic and fast-paced environment while adapting to changing priorities.

• Strong resilience and a growth mindset, enabling you to navigate challenges and learn from setbacks without taking things personally.

• Significant experience building strong relationships with internal & external stakeholders, particularly in collaborative settings with Sales and Customer Success teams.

• Strong analytical skills for interpreting data, identifying trends, and making informed decisions to mitigate risk and drive successful outcomes.

• A proven track record of project management, with the ability to navigate complex projects and meet deadlines, managing both internal and external stakeholders.

• A customer-centric mindset focused on delivering an exceptional experience throughout the fulfilment and onboarding process.

Desirable

• Previous experience in a startup, scale-up, or consulting environment is preferred, given the fast-paced and ever-changing nature of our work.

• A proven history of influencing and driving successful outcomes independently in customer-facing roles.

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 2 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - we collaborate in the office 3 days per week

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.