About the Role
We are looking for a proactive, detail-oriented, and reliable Fulfilment Executive to join our Thailand office. You will own end-to-end fulfilment operations — collecting diamonds, gemstones and jewellery from suppliers, preparing and dispatching shipments, tracking carriers, and processing returns — ensuring items flow in and out of the office with minimal delays and to a high standard.
This is an on-site role based in our Thailand office, working closely with suppliers, carriers, and internal teams to keep the fulfilment process running smoothly, and requires the ability to thrive in a fast-evolving, high-growth startup environment.
Nivoda is an extremely fast-growing B2B marketplace revolutionising the way the global diamond and jewellery industry operates. Our DNA centres on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Amsterdam, and Mumbai. Nivoda is the go-to marketplace for the global diamond and jewellery industry.
• Manage day-to-day operations of the Thailand office, ensuring smooth and efficient fulfilment processes
• Coordinate with suppliers and internal stakeholders on the collection of diamonds, jewellery, and gemstones
• Collect diamonds, gemstones and jewellery from local suppliers and prepare items for shipment
• Identify discrepancies between products received and purchase order specifications (stone quality, metal type, certificates, etc.)
• Create inter hub & last mile shipments on the Nivoda platform
• Receive consolidated shipments via Brinks, UPS, FedEx, etc., and mark orders as received in the Nivoda system
• Liaise with suppliers on shipment queries and forward invoices to the finance team
• Follow up with carriers (Brinks, FedEx, UPS, etc.) on shipment delays
• Coordinate with brokers/customs regarding on-time shipment clearance
• Process returned diamonds and jewellery from customers
• Assist customer support teams with shipping queries, order updates, and urgent delivery requests
• Handle general administrative tasks as needed
• Contribute to the continuous improvement of local office processes and workflows
• Logistics experience or familiarity with Brinks, FedEx, UPS, and tracking systems
• Experience managing stock or inventory of high-value products
• Good written and spoken English & Thai communication
• Strong attention to detail
• High levels of honesty, professionalism, and integrity
• Valid driving license
Good to Have• Diamond/Jewellery QC experience
• Opportunity to join a fast-growing global company
• Exposure to international operations and best practices
• Unlimited holiday
• A dynamic, collaborative, and supportive work environment
• Travel expense reimbursement
Skills Required
- Logistics experience or familiarity with Brinks, FedEx, UPS, and shipment tracking systems
- Experience managing stock or inventory of high-value products
- Good written and spoken English communication
- Good written and spoken Thai communication
- Strong attention to detail
- High levels of honesty, professionalism, and integrity
- Valid driving license
- Diamond or jewellery quality control experience
What We Do
Nivoda connects retailers and wholesalers worldwide with a network of trusted suppliers, providing access to global supply at competitive prices with no inventory risk. Buyers save time and money. Sellers reach new markets. Transactions that used to take days of back-and-forth now happen in minutes. Modernising one of the oldest trades in the world with technology: faster sourcing, integrated financial infrastructure, and reliable delivery, all in one place. A genuinely complex problem at real scale, and we're solving it in real time. Our team spans time zones and geographies, with Nivodians everywhere owning meaningful work from day one. High-trust, low-ego, and relentless ambition, without the noise. If you want to do work that matters, in an industry overdue for disruption, Nivoda is the place to be.
