The Fulfilment Engineer is responsible for configuring, integrating, testing, documenting, and preparing products for customer delivery following manufacturing. The role ensures customer-specific requirements are accurately implemented and validated before shipment, maintaining the highest standards of quality, reliability, and operational excellence.
The successful candidate will work closely with Manufacturing, Engineering, Supply Chain, Service Delivery, and Customer Support teams to ensure products are delivered correctly configured and ready for deployment.
Key Responsibilities
- Develop work instructions, test procedures, and configuration standards.
- Perform hardware, software, firmware, and network configuration of products based on customer requirements.
- Identify, troubleshoot, and resolve configuration and integration issues. Escalate complex technical problems to Engineering teams.
- Participate in root cause investigations and corrective action activities.
- Maintain configuration records within ERP, CRM, ensuring accurate serial number tracking and product traceability.
- Generate and maintain test reports and configuration documentation.
- Contribute to new product introduction (NPI) and operational readiness activities.
- Support continuous improvement initiatives focusing on throughput, quality, and customer satisfaction.
Requirements
Education
- Bachelor's Degree, Associate Degree, Technical Certification, or equivalent experience in:
-Telecommunications
-Engineering
-Information Technology
-Electronics
Experience
- 2–5 years of experience in a technical fulfilment, systems integration, manufacturing, service delivery, or engineering role.
- Experience configuring hardware, software, or network-based products.
- Experience in technical troubleshooting and testing environments.
- Experience working within quality-controlled operational environments preferred.
Technical Skills
- Hardware assembly and configuration.
- Software and firmware installation and upgrades.
- Networking fundamentals including IP addressing, routing, and switching.
- Use of test equipment and diagnostic tools.
- Experience with ticketing, ERP, CRM, or configuration management systems.
- Ability to read technical documentation, schematics, and test procedures.
- Familiarity with Linux, Windows, embedded systems, or network appliances is
Benefits
- Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
- Bonus package
- Career development training opportunities (in house and external)
- Employee Referral scheme
Skills Required
- Bachelor's degree, Associate degree, Technical certification, or equivalent experience in Telecommunications, Engineering, Information Technology, or Electronics
- 2-5 years experience in technical fulfilment, systems integration, manufacturing, service delivery, or engineering role
- Experience configuring hardware, software, or network-based products
- Experience in technical troubleshooting and testing environments
- Experience working within quality-controlled operational environments
- Hardware assembly and configuration skills
- Software and firmware installation and upgrades
- Networking fundamentals including IP addressing, routing, and switching
- Use of test equipment and diagnostic tools
- Experience with ticketing, ERP, CRM, or configuration management systems
- Ability to read technical documentation, schematics, and test procedures
- Familiarity with Linux, Windows, embedded systems, or network appliances
What We Do
ALL.SPACE, formerly Isotropic Systems, has developed the 5th generation smart terminal, capable of linking with all satellites, all networks, in all orbits, all at once. Our ground-breaking software-defined service enablement platform integrates intelligent routing, edge computing and on-demand services to deliver unprecedented network resilience and application performance. Whether you're on land, sea or air, we ensure that you stay connected. Our S2000 range is customisable across a range of sizes, Tx/Rx ratios, aperture combinations and scan ranges with up to 8,100 unique configurable options. Our modular architecture allows you to pick the exact terminal configuration to meet your requirements. Visit www.all.space to learn more
