Fulfillment Manager (French Speaker)

What you'll do:

• Operational Management:


- Oversee and manage the performance of our warehousing partner, ensuring adherence to service level agreements (SLAs) and cost management.
- Manage daily interactions and work collaboratively with our logistics and last mile partners, ensuring best-in-class operational performance and partner stability and reliability.
- Ensure a cost-effective logistic and last mile setup, finding the right balance between cost efficiency and high quality.
- Drive efficiency across inbound, storage, picking, and shipping operations.
- Manage outbound capacities in collaboration with carriers and last-mile managers.
- Address and resolve warehousing operational challenges, including issues related to wrong items, incomplete deliveries, and damaged goods.


• Continuous Improvement:


- Have full ownership of the continuous improvement projects of your logistics partners.
- Measure and improve logistics and last mile KPIs, challenging the status quo and ensuring enough flexibility for off-peak and peak periods.


• Collaboration and Communication:


- Be an active collaborator in the product life cycle decision-making and team up with internal stakeholders in product launches and phase-in and out products.
- Interact with key internal teams like Production to Deliver, S&OP, Transportation, as well as our country teams.
- Approve invoices and communicate results company-wide.


• Operational Planning:


- Understand volume seasonality and adjust capacities accordingly.

Who we are looking for:

• A degree in Business Administration, Supply Chain, Economics, Engineering, or a related subject area.
• 2+ years of experience working in Supply Chain Management for the FMCG/E-commerce/Retail industries.
• Strong, out-of-the-box thinker with great business judgment who creates outstanding solutions for complex problems.
• Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
• Analytical, data-driven, and able to break down complex problems into smaller, actionable ones. Driven by continuous improvement.
• Independent, responsible, and structured way of working and thinking in a process-oriented way.
• Excellent communicator who easily manages various stakeholders.
• Team player with excellent English skills (further foreign language skills are an advantage, e.g., French, German, Italian).
• Entrepreneurial mindset and willingness to “roll up your sleeves.” Ability to keep a holistic overview, structure complex problems, and link cross-teams business implications.

What we offer:

• Discounts on our top-notch products;  
• Health insurance, including dentist; 
• 24 days holidays/year +1 day/year at Emma (máx. 29 days); 
• Pet-friendly environment, where you can bring your furry desk buddy; 
• The opportunity to collaborate with multinational teams; 
• Exciting events that aren't just team-building exercises but opportunities to create epic memories; 
• All the tools you need to grow and ownership from the beginning.