FT Client Services Rep at VCA Madera Pet Hospital in Corte Madera
VCA Madera Pet Hospital in Corte Madera is hiring for the position of full time Client Service Representative. We are a high quality 9 DVM practice that has built it's reputation on our exceptional doctors and customer service. We would prefer someone with experience, but are willing to train the right person. If you have great people skills, love pets, and are a great multi-tasker, this is the job for you!
ESSENTIAL FUNCTIONS:
- Customer service functions, including: greeting visitors, answering phones, and showing clients and their pets to exam rooms
- Scheduling and confirming appointments
- Making follow-up calls and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending and helping clients select products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Answering questions about products and services,
- Managing electronic medical records, reports and correspondence
QUALIFICATIONS:
- Prior experience in a veterinary hospital is not required. We are willing to train the right candidate.
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people—as well as awareness and understanding of others’ reactions
- Proven decision-making skills
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
We offer competitive compensation, $20.00-$28.00/hr DOE along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.Skills Required
- High School Diploma, GED, or equivalent
- Excellent listening and communication skills
- Compassion for pets and people, with awareness of others’ reactions
- Proven decision-making skills
- Ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Ability to lift up to 40 pounds
- Ability to work around pet-related hazards, including allergies, contagious diseases, bites, scratches, odors, noise, and animal waste
- Prior veterinary hospital experience
What We Do
VCA Animal Hospitals is a national family of hometown animal hospitals providing primary, specialty, urgent, and emergency veterinary care. Serving more than four million pets each year, VCA invests in training, technology, and world-class medicine while supporting continuing education for its teams. With tens of thousands of associates—including thousands of veterinarians and credentialed technicians—the company focuses on improving pet health and strengthening local communities.
