The Role
Handles calls, emails, complaints, and customer transactions for premium voice and data telecommunications clients in a 24/7 contact center. Manages personal KPIs, resolves customer issues, supports leased-line and voice products, and collaborates with internal teams. Requires strong English and Hindi communication, customer-handling expertise, telecom product knowledge, analytical ability, and computer skills.
Summary Generated by Built In
Job responsibility
Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills
. Qualification Any Graduation / Diploma · . . Overall Work Experience ·
- Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
- Responsible for handling personal KPIs/KRAs
- Team player, Tech Savvy
- Responsible for high level of customer focus
- Having a strong hold on telecom products of leased line and voice products
Working in shifts (24/7)
Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills
- Excellent communication skills and hold on English & Hindi
- Strong customer handling skills
- Customer centric and high focus on customer facing processes
- Excellent grip on high end leased line and voice products
- Excellent hands on experience in handling QRC at call centre for Premium Customer Base
- Sound Knowledge in Telecom Technology
Industry preferred from Technical – Call Centre / BPO / KPO /
Diversity
. Qualification Any Graduation / Diploma · . . Overall Work Experience ·
- Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
- Hands on experience in voice and data products people handling and customer interaction
- Strong customer focus
- Good analytical skills
- Strong communication and interpersonal skills
- Inclination towards innovation
- Good Computer Knowledge
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Skills Required
- Any graduation or diploma
- 1–2 years of experience in the BPO segment handling high-end telecom customers
- Experience handling voice and data products, people management, and customer interactions
- Excellent English and Hindi communication skills
- Strong customer-handling and customer-service skills
- Knowledge of leased-line and voice products
- Experience handling high-end customer queries, requests, and complaints in a call center
- Knowledge of telecommunications technology
- Technical call center, BPO, or KPO industry experience
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The Company
What We Do
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
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