The Role
Handles calls, emails, and complaints for premium business customers using voice, data, and leased-line telecom products. Manages personal KPIs, resolves customer issues, supports internal teams, and maintains strong customer focus while working 24/7 shifts. Requires telecom product knowledge, customer-handling experience, English and Hindi communication skills, analytical ability, and 1–2 years of BPO or technical call-center experience.
Summary Generated by Built In
Job responsibility
Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills
. Qualification Any Graduation / Diploma · . . Overall Work Experience ·
- Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
- Responsible for handling personal KPIs/KRAs
- Team player, Tech Savvy
- Responsible for high level of customer focus
- Having a strong hold on telecom products of leased line and voice products
Working in shifts (24/7)
Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills
- Excellent communication skills and hold on English & Hindi
- Strong customer handling skills
- Customer centric and high focus on customer facing processes
- Excellent grip on high end leased line and voice products
- Excellent hands on experience in handling QRC at call centre for Premium Customer Base
- Sound Knowledge in Telecom Technology
Industry preferred from Technical – Call Centre / BPO / KPO /
Diversity
. Qualification Any Graduation / Diploma · . . Overall Work Experience ·
- Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
- Hands on experience in voice and data products people handling and customer interaction
- Strong customer focus
- Good analytical skills
- Strong communication and interpersonal skills
- Inclination towards innovation
- Good Computer Knowledge
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Skills Required
- Any graduation or diploma
- 1–2 years of experience in the BPO segment handling high-end telecom customers
- Hands-on experience with voice and data products, people handling, and customer interaction
- Excellent communication skills in English and Hindi
- Strong customer-handling skills
- Strong customer focus and experience with customer-facing processes
- Knowledge of high-end leased-line and voice products
- Experience handling QRC at a call center for a premium customer base
- Sound knowledge of telecom technology
- Good computer knowledge
- Technical call-center, BPO, or KPO industry experience
Tata Teleservices Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tata Teleservices Limited and has not been reviewed or approved by Tata Teleservices Limited.
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Healthcare Strength — Health insurance, cashless mediclaim, medical allowances, a Doctor on Call service, and an employee assistance program indicate a comprehensive medical and wellbeing package. These provisions reinforce a sense of security beyond base pay.
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Retirement Support — Provident Fund, gratuity, and superannuation-style arrangements are part of the standard offering. These components help underpin long-term financial stability.
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Strong & Reliable Incentives — Sales and marketing roles cite competitive performance-based incentives. Structured pay elements and timely disbursements add predictability to earnings.
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The Company
What We Do
Tata Tele Business Services (TTBS), a part of the Tata Group, is a leading provider of Smart Digital Solutions and ICT services for India's Small and Medium Enterprises (SMEs). It offers a comprehensive suite of solutions, including connectivity, collaboration, cloud, security, and IoT, empowering businesses to connect and grow in a digital-first world through cutting-edge technology.
