Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Job DescriptionOaks Port Douglas Resort are looking for a Full-Time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.
Key Responsibilities Include:
- Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
- Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
- Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
- Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
- Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.
Shift Details (subject to change):
- Rotating roster across Monday to Sunday
- Shift times scheduled within 7:00am to 11:00pm
- Immediate start available
To be successful in this role you will have:
- Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
- Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
- Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
- Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
- Impeccable professional presentation, reflecting the high standards of the organisation.
- Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
To succeed in this role, you will demonstrate:
- Previous experience as a waitstaff, bartender, or all-rounder in a hospitality environment.
- A current RSA (Responsible Service of Alcohol) certification.
- A warm and approachable demeanour with a positive attitude.
- Proven experience delivering high-quality customer service.
- Professional presentation and exceptional communication skills.
- Reliability, with the ability to perform effectively in a fast-paced environment.
- Flexibility to work across a rotating roster, including weekends and public holidays
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Skills Required
- Leadership skills and ability to manage and motivate a team
- Prior supervisory experience
- Extensive hospitality industry experience, ideally in a hotel or resort
- Strong guest service and customer service skills
- Strong time management and task prioritization skills
- Professional presentation
- Flexibility to work weekends, public holidays, and rotating schedules
- Previous experience as waitstaff, bartender, or hospitality all-rounder
- Current RSA certification
- Professional communication skills and positive attitude
- Working rights in Australia or New Zealand
What We Do
Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe. MINT is a hotel owner, operator and investor with a portfolio of more than 535 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI. Through Minor Food Group Pcl, MINT operates over 2,200 outlets under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express and The Coffee Club brands. The latest addition to the restaurant portfolio being Bonchon brand. MINT is also one of Thailand’s largest distributors of lifestyle brands with over 400 points of sale focusing primarily on fashion, cosmetics and contract manufacturing.
