The Front Office Supervisor will work to support the Front Office Manager and will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience.
Must be flexible and available to work any shift, including mornings, evenings, weekends, and holidays as needed.
What you have
Previous hospitality supervisory experience
Experience in hotel Front Desk positions
High school diploma, equivalent, or higher
Excellent communication skills, both written and verbal
Ability to use technology, e.g., tables, iPads, and computers
Top notch phone and customer service skills
Prior experience with coaching and training a team
Strong sense of ownership in everything that you do
Proven experience in guest relations
What you’ll do
Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service
Know all functions to showcase the resort and its unique story to each guest
Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.
Serve as initial point of escalation in any guest inquiries, issues, or concerns
Coordinate with other hotel departments to deliver top level experience for guests
Assist in creating and managing department schedules
Follow all hotel policies and procedures as outlined in team member handbook
Serve as property Manager on Duty in absence of senior leadership
Ensure team follows scheduled shifts, and follows break and lunch requirements
Other necessary duties as reasonably assigned by manager
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Skills Required
- Previous hospitality supervisory experience
- Experience in hotel front desk positions
- High school diploma, equivalent, or higher
- Excellent written and verbal communication skills
- Ability to use technology such as tablets, iPads, and computers
- Strong phone and customer service skills
- Prior experience coaching and training a team
- Proven experience in guest relations
What We Do
Mainsail Lodging & Development is a Tampa, Florida-based hospitality management and development company specializing in hotels, resorts, corporate furnished housing, and guest experiences. It provides hotel operations, food and beverage management, restaurant concept development, revenue strategy, marketing, and property positioning. The company partners with investors to acquire, develop, and manage lodging properties and temporary furnished residences across the Southeast and Caribbean.
