The Role
Supervise hotel front office operations, including guest check-in and checkout, billing, reservations, issue resolution, scheduling, and guest service. Coordinate with housekeeping and engineering, investigate room discrepancies, support staff training, maintain front office systems, ensure policy compliance, handle group reservations and special requests, and act as Front Office Manager when needed.
Summary Generated by Built In
Summary:
The Front Office Supervisor ensures a hospitable, professional atmosphere by overseeing smooth guest check-in/out processes, accurate billing, and high levels of guest satisfaction. This role also supports the Front Office Manager and serves as a point of contact for guest services and staff coordination. QualificationsKey Responsibilities:
- Deliver excellent guest service with professionalism and effective communication.
- Uphold all service standards, policies, and appearance/grooming expectations.
- Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
- Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
- Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
- Investigate and resolve room discrepancies.
- Maintain full knowledge of reservation and property management systems.
- Support training and onboarding of new front office team members.
- Handle special requests, group reservations, and serve as acting Front Office Manager when needed.
- Monitor and maintain front office systems and equipment.
- Ensure team member compliance with policies.
- Provide local area information to guests using available resources.
Skills Required
- Excellent guest service, professionalism, and effective communication
- Ability to supervise check-in, checkout, billing, guest requests, and issue resolution
- Ability to schedule front desk staff and ensure adequate coverage
- Ability to perform all front desk roles
- Knowledge of reservation and property management systems
- Ability to support training and onboarding of front office team members
- Ability to handle special requests and group reservations
- Ability to maintain front office systems and equipment
- Compliance with service standards, policies, and appearance expectations
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The Company
What We Do
Legacy Ventures is a best-in-class hospitality investment, development, and management company. As planners, developers, hoteliers, and restaurateurs, they utilize a multi-disciplined approach to create timeless places, including hotels, restaurants, and new developments. The firm is dedicated to delivering exceptional customer experiences and maximizing investment value for owners, partners, and stakeholders through a highly engaged and passionate professional team.
