Jobs at Mainsail Lodging & Development

Manages invoicing, credit card billing, collections, payment posting, refunds, account reconciliations, and direct billing applications. Resolves billing issues, researches accounts, communicates about delinquent accounts, supports client billing inquiries, leads monthly accounts receivable meetings, and maintains reporting spreadsheets. Partners with management, internal teams, and clients to support timely payments and cash flow management.

Supervises daily front office operations, including front desk, night audit, valet, and PBX teams. Coaches and trains staff, oversees guest check-in and checkout, resolves escalated guest concerns, coordinates with hotel departments, manages schedules, enforces policies, and serves as Manager on Duty when needed. Requires flexible availability across all shifts, strong communication and customer service skills, hospitality supervisory experience, and the ability to handle high-pressure situations.

Leads operational finance across a hospitality portfolio, overseeing budgeting, forecasting, variance analysis, reporting, controls, profitability improvement, and financial process consistency. Partners with hotel operations, ownership groups, investors, and corporate stakeholders to translate performance data into actionable decisions. Oversees transitions, acquisitions, openings, and finance technology implementations while coaching property finance leaders, supporting succession planning, and driving organizational improvement. Travel is required for property visits, audits, reviews, and temporary finance leadership coverage.

Support social publishing across a multi-brand hospitality portfolio, including Facebook Events, Instagram Stories, user-generated content, Google Business Profile posts, and LinkedIn content. Organize content in Sprout Social, monitor platform trends, maintain brand voice, and assist the Social Media Manager with marketing projects. The role provides hands-on experience with multi-platform workflows and requires local Tampa Bay availability for a hybrid schedule.

Support and oversee daily front desk, guest services, valet and check-in/check-out operations; act as Manager on Duty when needed; train and recruit front office staff; resolve guest issues and respond to feedback; maintain service, safety, confidentiality, and hotel knowledge; perform other manager-assigned duties and work varied shifts.

Supervise daily front desk operations, train and mentor staff, handle guest check-ins/outs and complaints, coordinate with housekeeping and other departments, manage cash transactions and deposits, monitor reservations and occupancy, assist with scheduling and performance evaluations, and support Front Office Manager to meet revenue and guest satisfaction goals.