Loews New Orleans Hotel offers careers in the city’s Warehouse District, where culture, comfort and hospitality come together. Team members help create upscale guest experiences in a prime location near the energy, charm and character of the Big Easy.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
What We’re Looking For:
An experienced and dynamic Supervisor of Front Office, to lead the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services.
Who You Are:
- A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment.
- Service focused and committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
- An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
- A problem-solver with a proactive approach to resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure.
- Highly organized with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment.
- Veterans and military spouses encouraged to apply
What You’ll Do:
- Manage daily operations of the Front Office Team.
- Responsible for leading and delivering exceptional guest experience.
- Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.
- Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.
- Oversee room allocations based on guest preferences and coordinate with housekeeping.
- Implement training programs while mentoring staff to foster professional growth.
- Serve as the primary contact for internal and external inquiries.
- Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
- Prepare performance reports for management on operational effectiveness and guest feedback.
- Collaborate on initiatives to promote hotel services and enhance operational efficiency.
- Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
- Perform additional duties as assigned.
Qualifications Include:
- Minimum of two years guest service experience in hotel hospitality preferred.
- Minimum one-year guest service leadership role preferred.
- Experience with previous Property Management System, preferred Opera System.
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
- Ability to stand for long periods of time required.
- Ability to work weekends, evening, holidays as necessary/required.
Who You’ll Supervise:
- Front Desk Team
- Guest Services Team
Skills Required
- Minimum of two years guest service experience in hotel hospitality
- Minimum one-year guest service leadership role
- Experience with Property Management System, preferred Opera System
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
- Ability to stand for long periods of time
- Ability to work weekends, evenings, and holidays as necessary/required
- Excellent verbal and written communication skills
- Leadership ability to inspire and motivate a diverse team
- Strong problem-solving and decision-making under pressure
- Highly organized with strong multitasking and time management skills
- Ability to conduct audits and maintain accurate financial records and timely payment processing
Loews Hotels & Co Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loews Hotels & Co and has not been reviewed or approved by Loews Hotels & Co.
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Parental & Family Support — Paid parental leave, adoption assistance, Bright Horizons back-up care, and fertility coverage through WINFertility (lifetime maximum of $25,000) are explicitly offered. These benefits expand support for family-building and caregiving beyond standard hospitality offerings.
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Healthcare Strength — Multiple medical, dental, and vision plan options are paired with mental health resources through an EAP and 24/7 coaching via Headspace Care. This breadth indicates robust core health coverage with accessible wellbeing support.
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Retirement Support — A 401(k) program through T. Rowe Price includes a company match up to 4% with immediate 100% vesting. This structure enhances retirement savings value from the start of employment.
Loews Hotels & Co Insights
What We Do
Loews Hotels & Co is an American luxury hospitality company that owns and operates hotels and resorts across the United States and Canada.
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