SUMMARY
Under the direct supervision of the Clinic Manager, the person in the position of the Front Office Supervisor trains, schedules, and supervises front office staff and performs various clerical functions. All of the duties and responsibilities of the Job Description for Medical Receptionist also apply to this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Includes but not limited to the following:
- Interviews and makes hiring recommendations for new Medical Receptionists
- Oversees and/or conducts training for new and current Medical Receptionists, arranges/maintains a training check list
- Provides ongoing constructive feedback on employee job performance
- Establishes and maintains a high level of employee morale, emphasize team-based approach, empowers teams/individuals to meet the highest level of function
- Assigns, directs, and ensures task completion.
- Trains staff to maintain concise documentation in patients’ electronic medical records
- Trains staff to follow evidence-based approaches to self-management support such as patient coaching and motivational interviewing
- Responsible for all Medical Receptionists, PTO requests/tracking and timecard approvals.
- Coordinate overall patient flow with Back Office Supervisor and Clinic Manager.
- Monitor front office EMR in-baskets to ensure staff adherence.
- Accepts phone calls of complaints relating to clinical situations and/or clinical staff. The Front Office Supervisor listens to the complaint, researches that which is primarily necessary to take care of the patient’s immediate medical need, interviews staff involved, and counsels as necessary
- Research and respond to questions from the billing office regarding particular encounters.
- Tracks and matches packing slips with invoices for payment of office supplies
- Supports quality and efficiency improvement efforts
- Ensures general cleanliness and neatness of the practice
- Consults with clinic manager regarding any problems or concerns, and assist in implementing organizational changes
- Responsible for cash handling and deposit reconciliation
- Other duties as assigned
EDUCATION and/or EXPERIENCE
- High School Graduate or equivalent.
- One (1) year experience in office setting or hospital setting.
- Experience with billing and insurance preferred.
- 6 months of supervisory experience
PREFERRED
Bilingual may be required at certain clinics or during certain shifts.
SUPERVISORY RESPONSIBILITIES
Directly supervises Front Office employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
KNOWLEDGE
The jobholder must demonstrate current competencies applicable to the job position.
- Excellent customer service
- Problem resolution skills
- Critical thinking skills and ability to analyze datasets
- Effective verbal and writing skills
- Microsoft Office knowledge (Word, Excel, and Outlook)
- Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
- Demonstrates ability to work autonomously and be directly accountable for results
- Demonstrates flexibility
- Exhibits capability to influence and negotiate individual and group decision making
- Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
- Displays proven ability to positively influence behavior and outcomes
CONDITION OF EMPLOYMENT:
Proof of identity and legal authority to work in the U.S. is a condition of employment. Cypress Healthcare Partners/Salinas Valley Health Clinics will not sponsor applicants for work visas.
The range displayed on this job posting reflects the target for new hire salaries for this position.
Skills Required
- High school diploma or equivalent
- One year experience in an office or hospital setting
- Six months supervisory experience
- Experience with billing and insurance
- Proficiency with Microsoft Word, Excel, and Outlook
- Experience with electronic medical records (EMR)
- Excellent customer service skills
- Problem resolution skills
- Critical thinking and ability to analyze datasets
- Effective verbal and written communication skills
- Bilingual (may be required at certain clinics or shifts)
- Authorization to work in the U.S.; employer will not sponsor visas
What We Do
Montage Health is a nonprofit healthcare organization with deep roots in Monterey County dating back more than 90 years. Independent and locally owned, Montage Health was created by Community Hospital of the Monterey Peninsula to deliver exceptional care to more people. Centered at the hospital, the Montage Health network includes MoGo Urgent Care, Montage Orthopedics and Sports Medicine Center, Montage Wellness Center, Montage Medical Group for primary and specialty care, Aspire Health Plan, and Ohana, a family-focused youth mental health program. Montage Health is continually investing in healthcare innovations to make the highest standard of care accessible to everyone in Monterey County.
