Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
We are seeking an experienced and guest-focused Front Office Supervisor to join our team at Crown Metropol and Crown Promenade Perth.
In this hands-on leadership role, you will support the day-to-day operations of the Front Office, leading a passionate team and ensuring every guest receives outstanding service from arrival through to departure.
What you'll be doing
- Lead and support Front Desk operations, ensuring a seamless guest experience
- Coach, motivate and develop team members to achieve exceptional service standards
- Manage guest enquiries and resolve issues in a professional and timely manner
- Monitor room allocations, arrivals and departures to optimise operational efficiency
- Support labour management, rostering and productivity initiatives
- Maintain compliance with Crown's service standards, policies and procedures
About you
You are a natural leader who thrives in a fast-paced hospitality environment and enjoys creating exceptional experiences for both guests and team members.
To be successful, you will have:
- Previous leadership or supervisory experience within a hotel or hospitality environment
- A passion for customer service and delivering memorable guest experiences
- Strong interpersonal, communication and problem-solving skills
- The ability to remain calm and make effective decisions under pressure
- Excellent organisation skills and the ability to manage competing priorities
- Experience using Opera or a similar Property Management System will be highly regarded
What we offer
At Crown, you can enjoy a wide range of employee benefits, including:
- Complimentary meals provided while on shift
- Free onsite parking
- Discounts across Crown Hotels, Restaurants and Entertainment venues
- Career development and progression opportunities within Crown Resorts
- A supportive and inclusive team environment
Join a team that is passionate about creating unforgettable experiences and be part of one of Australia's leading hospitality destinations.
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Skills Required
- Previous leadership or supervisory experience within a hotel or hospitality environment
- Passion for customer service and delivering memorable guest experiences
- Strong interpersonal, communication, and problem-solving skills
- Ability to remain calm and make effective decisions under pressure
- Excellent organizational skills and ability to manage competing priorities
- Experience using Opera or a similar property management system
What We Do
Crown Resorts is one of Australia's largest entertainment groups and a leading operator and developer of integrated resorts. The company owns and operates a suite of world-class properties in Melbourne, Perth, and Sydney, as well as London’s boutique Crown Aspinalls. Its core offerings include luxury accommodations, award-winning dining, world-class casinos, conferencing, shopping, and high-end entertainment facilities.
