•The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
•Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
•Train, supervise and support company staff, including receptionists, security guards and call center agents.
•Ensure timely and accurate customer service.
•Handle specific customer complaints and requests.
•Troubleshoot emergencies.
Qualifications
•Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
•Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
•Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
•Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
•Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.
Additional Information
[BEWARE OF RECRUITMENT SCAMS]
It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.
Skills Required
- Minimum High School Graduate or Diploma (D3) in Healthcare Administration, Business Administration, or related major
- Excellent interpersonal skills and ability to provide professional, empathetic patient/customer service
- Familiarity with front office management software, electronic health record (EHR) systems, and Microsoft Office (Excel and Word)
- Ability to work in a fast-paced environment and adapt to changing circumstances
What We Do
Siloam Hospitals Group, operating as PT Siloam International Hospitals Tbk, is the largest private hospital network in Indonesia. The company provides comprehensive healthcare services through an extensive network of hospitals, featuring international standard facilities and professional medical personnel. Its mission is to deliver high-quality, accessible healthcare across Indonesia, combining professional medical expertise with state-of-the-art medical equipment.
