Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include registering new and established patients, answering the phones, making appointments, collecting copays, deductibles and coinsurances, posting payments and verifying insurance. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.
Required Knowledge & Skills
Education: High School Diploma or GED
Experience: No prior work experience required
Qualifications
*One year of customer service experience preferred.
*Experience in a Healthcare setting preferred.
*Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group medical staff, as well as patients, families, and third-party payers.
*Ability to make independent decisions, displaying emotional maturity and using sound judgement.
*Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
*Ability to interact and work well as a part of a team-oriented environment.
*Ability to organize for maximum time utilization, productivity, and smooth patient flow.
*Proficient use of computer equipment.
*Ability to read and write legibly with spelling accuracy.
*Ability to organize, analyze and prioritize work
*Professional appearance
*Detail oriented
*Ability to switch-task
*Must possess initiative and drive to a project from beginning to a successful completion
Skills Required
- High School Diploma or GED
- No prior work experience required
- One year of customer service experience
- Experience in a healthcare setting
- Excellent public relations and customer service skills
- Ability to communicate effectively with patients, families, staff, and payers
- Ability to make independent decisions and use sound judgment
- Ability to work in a fast-paced, high-stress environment with frequent interruptions
- Ability to work well as part of a team
- Ability to organize time for productivity and smooth patient flow
- Proficient use of computer equipment
- Ability to read and write legibly with spelling accuracy
- Detail oriented and professional appearance
- Ability to multitask and switch tasks effectively
- Initiative and drive to complete projects successfully
What We Do
Tanner Health System is a regional healthcare provider serving west Georgia and east Alabama. With over 70 years of history, the system operates five hospitals and nearly 40 practice locations, providing community-based care through a dedicated team of clinical and non-clinical professionals.
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