Front Office Manager

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

For more information: auberge.com/cambridgehouse/

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As Front Office Manager of Cambridge House, you will ensure our guests enjoy a seamless and memorable experience from arrival to departure. You will lead a dedicated front office team, maintaining the highest standards of service, and creating a welcoming, polished environment while ensuring calm and seamless arrival and departure experiences that reflect the refinement and elegance of Cambridge House. This role combines operational oversight with a hands-on approach to delivering world-class guest experiences. You will set the tone for the department through visible presence, calm professionalism and a commitment to exceptional service standards. 

Key Responsibilities:

• Lead the pre-opening preparation of the Front Office operation, including departmental set-up, service procedures, operational readiness and team member onboarding.

• Act as a visible presence within the lobby and reception areas, taking pride in the atmosphere, presentation and energy of the guest arrival experience at Cambridge House, whilst leading by example through a polished, calm and approachable presence.

• Uphold and continuously reinforce luxury service standards across all guest interactions, ensuring check-in and check-out experiences are efficient, accurate and personalised, reflecting the luxury standards and refined service style of Cambridge House.

• Support and develop the Front Office team through clear guidance, hands-on operational support, regular feedback and ongoing coaching, promoting accountability, professionalism, ongoing learning and pride in delivering exceptional guest experiences.

• Guide the team in resolving guest concerns with professionalism, discretion and poise, ensuring all matters are handled promptly and thoughtfully.

• Support and mentor Assistant Front Office Managers and Supervisors in their daily responsibilities, ensuring consistent leadership presence and operational decision-making across all shifts.

• Coordinate daily briefings and maintain clear communication across the Front Office team and wider operational departments to ensure seamless operational flow, room readiness, booking accuracy and fulfilment of guest preferences and special requests.

• Ensure all team members maintain a thorough understanding of Cambridge House facilities, services, systems and procedures, enabling them to confidently and accurately support guest needs.

• Maintain accurate guest records, billing information and operational documentation within Opera Cloud and associated systems, ensuring compliance with GDPR and company standards, procedures and confidentiality requirements at all times.

• Oversee departmental administration and daily financial processes, whilst supporting departmental rostering, payroll administration and labour management to maintain operational efficiency.

• Prepare and contribute to operational reports, quality audits and departmental performance reviews, supporting the ongoing development, implementation and refinement of Front Office standard operating procedures and service practices.

• Build strong relationships with guests, recognising preferences and creating highly personalised experiences.

• Ensure the Front Office operation consistently reflects the refinement, elegance and service philosophy of Cambridge House through exceptional presentation, organisation and attention to detail.

• Ensure full compliance with company policies, health and safety standards, security procedures and data protection requirements at all times. 

• Significant leadership experience in Front Office operations within a luxury hotel environment.

• Excellent communication skills with the ability to build meaningful relationships with both guests and team members.

• Warm, polished and professional presence with a natural passion for luxury hospitality.

• Calm under pressure with strong organisational and problem-solving abilities.

• High attention to detail and a commitment to delivering exceptional standards consistently.

• Strong knowledge of Opera Cloud or similar PMS.

• Flexible availability, including weekends and public holidays.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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