Jobs at Auberge Collection

Provide administrative and guest-facing support for the Kainalu outdoor sports program: manage bookings, check guests in/out, upsell retail, maintain product knowledge, execute Hawaiian sports activities, ensure opening/closing duties, report maintenance, monitor ocean and trail safety, assist in emergencies, and coordinate with concierge and management.

Design personalized, luxury itineraries by consulting guests on preferences and budgets; coordinate transportation, lodging, activities, and reservations; maintain thorough, visually appealing travel documentation; and leverage deep local knowledge to craft seamless guest experiences.

Lead and manage all front office operations to deliver personalized luxury guest experiences from pre-arrival through departure. Recruit, train, and mentor staff; implement SOPs and training; coordinate with F&B, housekeeping, and engineering to ensure room readiness and service standards. Monitor guest feedback and reviews, resolve service recovery issues, drive departmental performance and financial results, and champion employee engagement and recognition.

Lead USA and Canada sales for luxury, conservation-led safari brands by building high-value relationships with luxury travel advisors, driving revenue growth, hosting advisor events and immersions, managing CRM-driven pipelines and performance metrics, and providing market intelligence while traveling internationally.

Lead day-to-day Rooms Division operations, ensuring exceptional guest experiences, operational excellence, team development, product integrity, and financial performance. Partner with cross-functional leaders to uphold Auberge standards, drive service recovery and improvements, and optimize labor, productivity, and departmental results.

Lead daily spa operations and supervise frontline staff; coach and train employees; manage scheduling, opening/closing, cleanliness, inventory, and retail presentation; ensure consistent, high-quality guest experiences and resolve guest concerns; coordinate with resort departments and uphold safety and sanitation standards.

Greet guests and manage arrivals/departures by parking and retrieving vehicles, handling luggage, coordinating with hotel departments, maintaining vehicle records, and ensuring courteous, efficient guest service at the resort.

Greet guests warmly, assist with transporting luggage, arrange transportation, provide local information, receive and deliver packages/mail, and coordinate guest requests with hotel departments to ensure smooth, timely service.

Maintain cleanliness of public areas (corridors, lobbies, restrooms); support event setup and breakdown; deliver linens, amenities and supplies to housekeeping; coordinate with other departments on special requests; report maintenance issues or damages to ensure prompt resolution.

Create bespoke guest itineraries and coordinate experiences, dining, spa, and activities across departments and vendors. Manage guest communications pre-arrival, on-property, and post-stay, handle inquiries and in-room dining orders, document requests and feedback, and support service recovery and emergency protocols to ensure exceptional luxury guest experiences.

Assist room attendants by transporting and restocking linens and supplies, maintain housekeeping closets, respond to guest amenity requests, follow safety and Auberge service standards, communicate via internal platform, and record guest preferences.

Maintain cleanliness of public areas, support event setup and breakdown, deliver linens and supplies, coordinate with housekeeping and other departments, and report maintenance issues to ensure guest-ready public spaces.

Greet and assist guests, transport luggage, arrange transportation, deliver packages, provide local information, and coordinate guest requests with hotel departments to ensure a smooth, welcoming stay.

Lead hotel financial planning and budgeting, maximize cash flow, establish controls, deliver timely financial reporting and analysis, manage owner relationships, oversee staff development, ensure regulatory compliance, and evaluate operating and financial agreements to mitigate risks.

Perform preventative maintenance and repairs on HVAC, refrigeration, electrical motors, plumbing, carpentry, and building systems. Respond to guest requests and emergencies, follow safety procedures, log work, and support sustainability initiatives. Maintain knowledge of fire, well water, septic, and irrigation systems.

Lead talent acquisition, onboarding, engagement, learning and succession for a luxury boutique hotel. Partner with leadership on staffing, performance coaching, compliance, employee relations, recognition programs, and budgeted L&D initiatives to drive culture and retention.

Provide exceptional spa and retail guest experiences: manage reservations and billing, greet guests, maintain spotless spa areas and linens, support retail merchandising and sales, handle guest concerns, and participate in training and team programs.

Support daily property operations by setting up/breaking down events, moving furniture and equipment, staging guest requests, maintaining public areas, responding to radio calls, and assisting multiple departments to ensure clean, safe, presentation-ready guest spaces.

Lead banquet and event operations delivering exceptional service and experiences. Oversee client relationships, event planning, staffing, training, execution, and quality control. Manage budgets, cost control, pricing, and financial reporting while motivating and developing the banquet team to meet ARC standards.

Support the Director of Engineering by supervising and training maintenance technicians, performing and coordinating mechanical, electrical, plumbing, HVAC, spa/pool, and carpentry repairs, prioritizing maintenance requests, ensuring safety and fire system readiness, and serving on the management team including Manager on Duty shifts.