Jobs at Auberge Collection

Lead global communications strategy to strengthen brand awareness and reputation for a luxury hospitality portfolio. Oversee PR agencies, media and influencer relations, brand campaigns, partnerships, events, crisis and internal communications. Partner with senior leaders and property teams to ensure consistent storytelling, drive commercial impact, and support talent and employer branding. Travel to properties and headquarters as needed.

Lead and mentor the front office team to deliver exceptional guest experiences from pre-arrival through check-out. Coordinate with Director of Rooms, train staff on personalized communications and systems, ensure consistency, improve guest and team satisfaction, and support departmental financial performance.

Maintain cleanliness of public areas, support event setup and breakdown, transport linens and supplies, coordinate with housekeeping and departments, and report maintenance issues to ensure a polished guest environment.

Lead financial planning, reporting, budgeting, forecasting, and risk mitigation for the property. Ensure legal and accounting compliance, collaborate with department heads on budgets, streamline processes, and manage and develop the finance team to support organizational growth.

Greet and check in spa and fitness guests, manage reservations and payments, provide information and recommend/upsell treatments, and maintain cleanliness and stocking of spa, locker rooms, relaxation and fitness areas. Assist with opening/closing procedures, handle guest concerns, and participate in training and meetings to ensure exceptional guest experiences.

Oversee day-to-day Talent & Culture operations, supervise HR staff, advise managers on employee relations, administer benefits and compliance, support talent acquisition, learning and development, DEI, and team engagement initiatives for a luxury resort.

Oversee day-to-day rooms division operations including front office, housekeeping, and guest services. Lead and train staff, maintain room quality through inspections, collaborate with revenue management to optimize room revenue, and coordinate with other departments to ensure exceptional guest experiences and operational efficiency.

Design personalized, luxury itineraries by consulting guests on preferences and budgets; coordinate transportation, lodging, activities, and reservations; maintain thorough, visually appealing travel documentation; and leverage deep local knowledge to craft seamless guest experiences.

Lead daily spa operations and supervise frontline staff; coach and train employees; manage scheduling, opening/closing, cleanliness, inventory, and retail presentation; ensure consistent, high-quality guest experiences and resolve guest concerns; coordinate with resort departments and uphold safety and sanitation standards.

Lead day-to-day Rooms Division operations, ensuring exceptional guest experiences, operational excellence, team development, product integrity, and financial performance. Partner with cross-functional leaders to uphold Auberge standards, drive service recovery and improvements, and optimize labor, productivity, and departmental results.

Oversee front desk operations to ensure efficient, welcoming check-in/check-out experiences; lead and train front office staff; manage room reservations and occupancy; coordinate with departments on availability, rates, and promotions; assist with budgeting, billing oversight, and cost-control measures to support departmental financial performance.

Assist room attendants by transporting and restocking linens and supplies, maintain housekeeping closets, respond to guest amenity requests, follow safety and Auberge service standards, communicate via internal platform, and record guest preferences.

Plan and manage large-scale incentives, conferences, and group programs; sell event visions and upsells; negotiate proposals and menus; coordinate internal meetings and vendor logistics; lead onsite client relations, billing review, and post-event follow-up; build relationships with planners, front office, and F&B teams to maximize revenue and event success.

Welcome and orient spa guests, supervise daily spa operations and staff, maintain cleanliness and inventory, prepare baths/sauna, provide poolside food and beverage service, assist with training, and ensure compliance with health and safety standards.

Support the Senior Social Media Manager with content editing (Reels/TikTok), scheduling, caption writing, community management, Pinterest planning, monthly reporting, trend research, competitive analysis, and organizing the content library in Dropbox.

Perform and lead maintenance projects and repairs across hotel systems (HVAC/R, laundry, kitchen, plumbing, carpentry, tile, minor automotive). Maintain and monitor fire, water, sewage, and irrigation systems; respond to guest requests and emergencies; follow safety procedures, log engineering activities, and participate in emergency on-call rotation.

Provide front-desk spa and fitness support: schedule treatments, greet guests, handle reservations and billing, maintain spa and retail areas, sell products, resolve guest issues, and support team trainings and merchandising.

Provide administrative support for Talent & Culture functions, serve as first point of contact for team member inquiries, coordinate training and compliance (Workers' Comp, OSHA), and help develop policies and culture-building initiatives to foster an inclusive workplace.

Support hotel finance operations by processing invoices and expense reports, maintaining the general ledger, reconciling accounts, assisting with financial reporting and audits, and keeping organized financial records and filing systems.

Lead talent and culture initiatives and steward employee experience. Manage HR processes, compliance, payroll support, recruiting, J-1 visa liaison, employee records, and recognition programs while supporting department leaders.