Are you the strategic and guest-focused Front Office leader to elevate The Den, ‘s-Hertogenbosch?
At The Den, ‘s-Hertogenbosch, we are looking for a Front Office Manager who leads with heart, operates with vision, and brings out the very best in their team every single day. From our buzzing lobby to our iconic rooftop restaurant, no day is the same — and that’s just how we like it. If you thrive in a dynamic, design-led environment and love shaping unforgettable guest experiences, this is your moment.
ABOUT THE DEN, ‘S-HERTOGENBOSCH
The Den, ‘s-Hertogenbosch is part of Marriott International’s Tribute Portfolio and is operated by the Odyssey Hotel Group, Europe’s fastest-growing hotel management company. We opened in March 2022 in the Paleiskwartier district — just a short walk from the central station and the heart of the city.
The hotel features 160 stylish rooms, flexible meeting spaces, a lively ground-floor bar, and Current Rooftop Restaurant & Bar — the city’s first rooftop dining experience. From calm weekday elegance to vibrant weekend energy, The Den is a destination where urban lifestyle and local warmth meet.
THE POSITION
As Front Office Manager, you are the operational anchor and the warm face that defines the first and last impression of our guest experience. You lead the Front Office team, oversee daily operations, and collaborate closely with other departments to ensure every guest feels seen, valued, and welcomed — from check-in to check-out and everything in between.
You combine strategic thinking with genuine hospitality and know how to create structure without losing the human touch. Whether resolving a challenge or celebrating a team win, you’re always a step ahead.
YOUR MAIN RESPONSIBILITIES
Lead and develop the Front Office team with a focus on guest satisfaction and team growth
Ensure smooth and guest-focused check-in and check-out processes
Drive improvements in guest feedback and online reputation
Oversee scheduling and staffing aligned with business needs
Analyse, adjust and optimise operational processes and service flows
Manage guest complaints with empathy and ownership
Monitor and control departmental budgets and cost efficiency
Ensure compliance with Marriott brand standards and operational guidelines
HOW YOU DO IT – PROFESSIONAL WITH PERSONALITY
You are a visible leader on the floor with a natural presence
You combine hospitality with structure, thinking proactively and creatively
You’re flexible, hands-on, and available during weekends and holidays
You communicate clearly, empower others, and keep the team spirit high
You stay calm under pressure and keep your eye on both detail and the bigger picture
WHAT YOU BRING – EXPERTISE WITH FLAIR
A completed bachelor’s degree in Hotel Management or a related field
Minimum of 3 years in a similar leadership role within Front Office operations
Excellent command of both Dutch and English, spoken and written
Familiarity with Opera PMS and Marriott systems is a strong plus
Strong leadership, organisational, and communication skills
A solution-oriented mindset and the ability to lead by example
A genuine passion for hospitality, team development, and service excellence
WHY JOIN THE DEN?
A vibrant and design-led work environment in a fast-growing lifestyle hotel
Work as part of Marriott International and gain access to global training and development
Be part of the Odyssey Hotel Group, with opportunities to grow your career across Europe
Competitive salary and benefits package
Participation in the official Hospitality & Catering Pension Fund (PH&C)
Discounts in over 8,000 Marriott hotels worldwide
Exclusive perks through the Odyssey employee benefits platform, including Empowr
A workplace where your ideas and personality truly matter
INTERESTED?
Does this sound like the next bold step in your hospitality career? Apply directly through this vacancy — our team looks forward to getting to know you and welcoming you to the vibrant world of The Den!
Skills Required
- Bachelor's degree in Hotel Management or a related field
- Minimum of 3 years in a similar leadership role within Front Office operations
- Excellent command of Dutch and English, spoken and written
- Familiarity with Opera PMS and Marriott systems
- Strong leadership, organisational, and communication skills
- Availability to work weekends and holidays
- Experience monitoring and controlling departmental budgets and cost efficiency
- Knowledge of Marriott brand standards and operational guidelines
- Solution-oriented mindset and ability to lead by example
What We Do
Odyssey Hotel Group is a scale-up hotel company focused on opening unique hotel concepts across Europe, delivering environments with purpose and distinction through quality, operational excellence, and guest-centric innovation.
