Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.
Summary: Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
QualificationsKey Responsibilities:
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
- Manage Gift shop/ Market area.
Skills Required
- Experience managing front office operations (front desk, concierge, valet, PBX)
- Team leadership skills including hiring, training, performance management and disciplinary actions
- Customer service and complaint resolution skills to ensure high guest satisfaction
- Ability to coordinate with sales staff to implement revenue and occupancy strategies
- Competence maintaining and monitoring front office systems and equipment
- Ability to manage gift shop/market area
What We Do
Legacy Ventures is a best-in-class hospitality investment, development, and management company. As planners, developers, hoteliers, and restaurateurs, they utilize a multi-disciplined approach to create timeless places, including hotels, restaurants, and new developments. The firm is dedicated to delivering exceptional customer experiences and maximizing investment value for owners, partners, and stakeholders through a highly engaged and passionate professional team.
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