Jobs at Legacy Ventures

Assists the Front Office Manager with hotel front-office operations, including guest service, staffing, training, performance management, complaint resolution, and compliance with company and franchise procedures. Oversees front desk, PBX, bell, concierge, transportation, and valet functions while monitoring service quality, occupancy, room revenue, front-office systems, and sales strategies.

Leads the hotel sales department, develops sales and marketing plans, sets revenue objectives, manages forecasts and budgets, oversees contracts and billing procedures, and drives business development. The role supervises, coaches, and evaluates sales staff; manages leads, accounts, client relationships, site visits, trade shows, and sales activities; and partners with hotel departments to achieve revenue goals.

Supervise daily hotel operations and act as Manager on Duty when assigned. Ensure guest-focused service, resolve complaints, coordinate with housekeeping and engineering, maintain staffing and schedules, and support training and compliance. Oversee PMS and POS usage, cash handling, chargebacks, inventory, food and beverage standards, documentation, safety, lost-and-found procedures, and key control.

Supervise hotel front office operations, including guest check-in and checkout, billing, reservations, issue resolution, scheduling, and guest service. Coordinate with housekeeping and engineering, investigate room discrepancies, support staff training, maintain front office systems, ensure policy compliance, handle group reservations and special requests, and act as Front Office Manager when needed.

Assists the Front Office Manager with hotel front-office operations, including the front desk, PBX, bell stand, concierge, transportation, and valet services. Trains and evaluates staff, resolves guest complaints, monitors service quality and operational performance, implements company and franchise procedures, supports occupancy and revenue strategies with Sales, and maintains front-office systems and equipment.

Manage front office operations to deliver excellent customer service, staff management, compliance with corporate/franchise procedures, and meet financial goals. Oversee front desk, PBX, bell, concierge, transportation and valet; resolve complaints; coordinate with sales; and maintain front office systems and equipment.

Lead the resort sales department to drive revenue growth by developing strategic sales and marketing plans, managing forecasts and budgets, training and directing sales staff, generating new business, maintaining client relationships, coordinating contracts and partnerships, and partnering with F&B provider to maximize catering and group sales.

Lead the hotel's sales department to drive revenue through strategic planning, forecasting, and market development. Manage, train, and mentor sales staff; oversee contracts, billing, and sales processes. Proactively solicit new business, maintain client relationships, attend trade shows, and execute company marketing initiatives to meet/exceed sales and catering goals.

Responsible for achieving revenue and room-night goals through outside and group sales. Prospecting, negotiating contracts, responding to RFPs, conducting site inspections, coordinating internal teams, attending sales events, and maintaining client relationships for assigned market.