Front Office Intern - Amanpuri

Posted 3 Days Ago
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Hiring Remotely in Phuket, THA
Remote
Internship
Hospitality
The Role
Supports luxury resort front office operations, including check-in, check-out, guest inquiries, reservations, transportation arrangements, guest records, administrative tasks, and service recovery. Provides personalized guest service while learning hospitality standards, guest engagement, and cross-departmental communication. The role is a full-time internship with shift-based scheduling and requires enrollment in a hospitality, tourism, or related program.
Summary Generated by Built In

Location Overview
Join our team in Amanpuri. Soundtracked by the whispers of coconut palms and the sighs of the Andaman Sea, Aman’s first resort, Amanpuri, presides over its own peninsula, promising guests space, serenity, an idyllic white-sand beach, exceptional restaurants and a Holistic Wellness Centre.

Responsibilities

At Amanpuri, we believe in offering our interns not only a role but also a transformative learning journey. As a Front Office Intern, you will have the opportunity to gain hands-on experience in luxury hospitality, working closely with our team to deliver exceptional service to our guests. This role provides valuable exposure to front office operations, guest relations, and the art of personalized service, all within the unique culture of Aman.

  • Assist the Front Office team with day-to-day operations, including check-in, check-out, and guest inquiries.
  • Provide warm, professional, and personalized service to guests, ensuring their needs are anticipated and exceeded.
  • Support the handling of guest requests, reservations, and transportation arrangements.
  • Maintain accurate guest information and ensure seamless communication across departments.
  • Learn and apply Aman’s service standards in all interactions with guests and colleagues.
  • Assist with administrative tasks related to front office operations.
  • Observe and participate in problem-solving and service recovery when needed.
  • Shadow experienced colleagues to understand the importance of guest engagement and creating memorable experiences.

Qualifications

  • Currently enrolled in a Hospitality, Tourism, or related program.
  • Passion for hospitality and delivering outstanding service.
  • Strong interpersonal and communication skills.
  • Proficiency in English (additional languages are an advantage).
  • Positive attitude, willingness to learn, and ability to work in a team environment.
  • Flexibility to work in a fast-paced, guest-focused setting

Duration

  • Internship period: 15 November 2026 – 30 April 2027
  • Full-time schedule with shifts based on operational needs.

Skills Required

  • Currently enrolled in a Hospitality, Tourism, or related program
  • Passion for hospitality and delivering outstanding service
  • Strong interpersonal and communication skills
  • Proficiency in English
  • Positive attitude, willingness to learn, and ability to work in a team environment
  • Flexibility to work in a fast-paced, guest-focused setting
  • Additional languages
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The Company
HQ: Baar
3,737 Employees
Year Founded: 1988

What We Do

t Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of: Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms. Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures. Acting like owners – taking the charge, leading by example and an immense sense of pride in their work. Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner

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