Front Office Coordinator

Location: Durham, NC

(In person 5x a week)

Job Summary:

The Front Office Coordinator is based at Bell and Howell’s Durham, NC HQ office, with operations throughout the U.S. and Canada, and reports directly to the Manager, Office Administration Operations.

Job Responsibilities:

• Assists visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security by following procedures, utilizing the visitor management solution (SPLAN), and issuing visitor badges.
• Answers phones, screens, and forwards as appropriate.
• Processes inbound and outbound mail.
• Supports and assists with managing internal and external company events. On-site events are a shared responsibility between Facilities and Front Office Coordinator.
• Provides general administrative support, including, but not limited to:
  • Maintains and manages office supply inventory
  • Provides department workflow support
  • Performs clerical tasks to support daily operations
  • Assists with projects within the Administration team or other areas as needed.
• Working with facilities, acts as emergency evacuation coordinator to take charge of and manage employee evacuation process and procedures during an emergency.
• Maintains the appearance of the lobby and reception area.

Supervisory Responsibilities: N/A

Competencies (Skills, Knowledge and Abilities):

• Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
• Strong problem-solving, organization, and time management skills.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to communicate effectively both orally and in writing.
• Ability to understand, remember and follow verbal and written instructions.
• Excellent customer service and people skills.

Education and Experience:

• High School diploma or equivalent and least one (1) year experience in a similar role.

Travel:

• This position does not require travel in the United States and Canada.

Physical Requirements:

• Availability to work a standard, in-office work schedule from 8am to 5pm, Monday through Friday.
• Ability to remain in a stationary position 75% of the time.
• Ability to type on a keyboard.
• Ability to hear and talk.
• Ability to move about inside the office to access file cabinets, office machinery, etc.
• Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Requires close vision for computer work and reviewing correspondence.
• Work is performed in a controlled office and manufacturing environment, noise levels within acceptable safety levels, paper dust, etc.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Bell and Howell does not require full vaccination at most sites. However, those customers that do require full vaccination against COVID-19, it is required to provide documentation prior to hire. If there is a medical or religious reason preventing you from receiving an available COVID-19 vaccination, and you are offered a position with our company, we have an accommodations process in place for those requests.

Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.