Company
Cox Automotive - USAJob Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Hourly base pay rate is $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
The Business Service Specialist II supports front-office operations by providing excellent customer service, processing payments, managing title documentation, and performing administrative functions. This role works independently to ensure accurate records, efficient workflow, and a positive client experience while supporting Cox's culture and safety standards.
Key Responsibilities- Provide customer service and support to clients and internal partners in person and by phone.
- Process payments and respond to customer inquiries.
- Scan, associate, file, retrieve, and prepare titles and documents for shipment.
- Pull and prepare title batches for reassignment processing.
- Perform data entry, filing, document routing, and record maintenance.
- Verify information accuracy and resolve discrepancies.
- Support sale day and front-office operations.
- Follow company safety policies and actively support safety initiatives.
- Perform other duties as assigned.
- High School Diploma or GED required.
- 2–4 years of administrative, customer service, or office support experience.
- Strong communication, organizational, and customer service skills.
- Excellent attention to detail and accuracy.
- Proficiency with basic computer applications, including Microsoft Office.
- Strong problem-solving and de-escalation skills.
- Ability to build and maintain positive business relationships.
- Bachelor's degree in a related field.
- Experience in title processing, vehicle services, or automotive operations.
- Working knowledge of Salesforce, AS400, Workbench, and Excel.
- Previous experience as a Commercial Services Specialist.
- Customer Focus
- Attention to Detail
- Communication
- Teamwork
- Organization
- Accountability
- Problem Solving
- Adaptability
This role is ideal for a detail-oriented professional who enjoys delivering exceptional customer service while supporting efficient business operations.
Drug Testing
Benefits
About Us
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Skills Required
- High School Diploma or GED
- 2-4 years administrative, customer service, or office support experience
- Strong communication, organizational, and customer service skills
- Excellent attention to detail and accuracy
- Proficiency with basic computer applications, including Microsoft Office
- Strong problem-solving and de-escalation skills
- Ability to build and maintain positive business relationships
- Bachelor's degree in a related field
- Experience in title processing, vehicle services, or automotive operations
- Working knowledge of Salesforce, AS400, Workbench, and Excel
- Previous experience as a Commercial Services Specialist
- Clear pre-employment drug test
- Authorization to work in the United States without sponsorship
Cox Automotive Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cox Automotive Inc. and has not been reviewed or approved by Cox Automotive Inc..
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Healthcare Strength — Health coverage is described as robust, encompassing medical, dental, vision, and mental‑health resources. Wellness and wellbeing programs further enhance the value of the package.
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Retirement Support — Retirement offerings feature a competitive employer match and well‑supported plan structure that stand out within total rewards. These elements are viewed as adding meaningful long‑term value.
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Parental & Family Support — Paid parental leave and family‑building resources, including adoption and fertility support, are emphasized. Childcare and caregiving supports reinforce a family‑friendly package.
Cox Automotive Inc. Insights
What We Do
Cox Automotive is a global automotive services and technology provider that offers a comprehensive suite of solutions for car shoppers, auto manufacturers, dealers, lenders, and fleets.








