Hourly Wage: $ 22.50
REGULAR/FULLTIME
WEEKENDS/HOLIDAYS
VALID U S LICENSE NOT REQUIRED
HVO
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perks
As a Lead Guest Services Associate, a typical day will include:
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
Assists management with training new associates or hourly duties as needed.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Lead Guest Services Associate at HVC:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Specific job duties may differ by property, size of team, or facility.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- Available to work various shifts, holidays, and weekends
- Lift/Carry/Push/Pull items weighing up to 25lbs
- Position may require background and drug screening
What We Do
Hyatt, headquartered in Chicago, is a leading global hospitality company offering 20 premier brands. As of March 31, 2021, Hyatt's portfolio included more than 1,000 hotel, all-inclusive, and wellness resort properties in 68 countries across six continents. Hyatt's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders. Hyatt's subsidiaries operate, manage, franchise, own, lease, develop, license, or provide services to hotels, resorts, branded residences, and vacation ownership properties, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, tommie™, UrCove, and Hyatt Residence Club® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members. The term "Hyatt" is used for convenience on this page to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.
Why Work With Us
Hyatt is proud to have a culture where coworkers become friends and family. Our focus on care for employees and guests has served as the heart of our business and made Hyatt one of the best hospitality brands in the world. As we continue to grow -- even during the most challenging times -- we never lose sight of what’s most important: people.
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