Northwestern Counseling & Support Services is seeking a Front Office Assistant to join our team! The ideal candidate would be able to work a flexible schedule between the hours of 7:30am – 5pm Monday and Friday, and 7:30am – 7pm Tuesday, Wednesday, Thursday.
Responsibilities include:
- Greet clients and visitors, determine the purpose of visits, and provide appropriate assistance
- Answer incoming calls using a multi-line phone system and route callers to appropriate staff or community resources
- Prepare and assist clients with required registration paperwork
- Enter client registration information accurately and efficiently into the electronic medical record
- Navigate electronic medical records and automated scheduling software
- Collaborate with billing staff to obtain updated insurance information and required documentation
- Make appointment reminder calls for Outpatient and Psychiatry providers
- Scan incoming documents into the clinical record
- Monitor and route incoming faxes
- Receive and distribute mail and packages
- Order and maintain office supplies
- Assist clients with voter registration upon request
- Maintain multiple priorities in a fast-paced environment while preserving strict client and operational confidentiality
- Cross training to support all locations as needed
Requirements:
- Proficiency in the use of modern technology
- Reception/customer service experience
- Health care administration/medical records management experience
- High School Diploma or equivalent
- Ability to work independently and with a variety of personalities
- Positive attitude
- Strong oral and written communication skills
Dependable attendance and punctuality to support consistent front office coverage
Candidates who are solution-focused, detail-oriented, self-motivated, and have a desire for continuous learning will be considered.
At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,250 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!
EOE
Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
QualificationsHigh School Diploma or equivalent with or without experience.
Skills Required
- High school diploma or equivalent
- Proficiency using modern technology
- Reception or customer service experience
- Healthcare administration or medical records management experience
- Ability to work independently and with a variety of personalities
- Positive attitude
- Strong oral and written communication skills
- Dependable attendance and punctuality
- Detail-oriented, self-motivated, solution-focused approach
- Desire for continuous learning
- Flexible schedule availability between 7:30 a.m. and 5 p.m. Monday and Friday, and 7:30 a.m. and 7 p.m. Tuesday through Thursday
What We Do
Northwestern Counseling & Support Services (NCSS) is a private, non-profit human services agency serving Franklin and Grand Isle Counties in Vermont. Its mission is to ensure that residents have access to high-quality services that promote healthy living and emotional well-being, providing a comprehensive range of mental health and support services for individuals and families.
