Front Office Assistant

At Dallas IVF, we are dedicated to providing exceptional, patient-centered fertility care with compassion, innovation, and integrity. Our team of skilled professionals works in a collaborative, fast-paced environment where every role directly contributes to helping individuals and families achieve their dreams. We value expertise, teamwork, and a commitment to the highest standards in patient care. If you’re looking to make a meaningful impact while advancing your career in a supportive and forward-thinking organization, we invite you to join us.

Job description:
We are seeking a highly organized and detail-oriented individual to join our team as a Front Office Assistant and scheduler at our Dallas location. In this position you will be responsible for various clinical and administrative responsibilities while ensuring efficient and professional customer service to our patients. This role is full time, Monday- Friday from 7:30am-4:30pm with rotating weekends at our Frisco location. 

Major Responsibilities/Tasks:

• Answer and screens telephone calls in a courteous manner
• Schedule patient appointments and procedures according to established policies and procedures
• Comfort in speaking to patients regarding reproductive medicine
• Obtain accurate demographic and insurance information from patients and discuss with them
• Checking patients in and out of the clinic which may include explanation of benefits, collection of time-of-service co-payments, unpaid balances and complete patient intake paperwork
• Process and post charges daily
• Verify account balances for accuracy and provide information to patients regarding unpaid balances.
• Prior authorization for surgical procedures and treatment
• Creating and updating patient charts
• Document records in appropriate sections of patient charts and keeps patient charts in proper order
• Prepare patient charts in advance and complete patient charts when final
• Data entry of office visits, consults and surgery including ICD-10 and CPT coding
• Maintain files and records in a confidential manner
• Maintain organization and efficiency of front office
• Maintain patient confidentiality
• Perform other related duties as requested or assigned

Qualifications:

• High school diploma or equivalent required
• Dependable
• Reliable Transportation
• Proficient in using phone systems and other office equipment
• Strong knowledge of Computer and Software Systems and functions, proficient in Microsoft Excel and Word
• Knowledge of medical terminology and insurance practices
• Must have clear, customer oriented, professional communication/phone skills
• Excellent organizational skills with the ability to prioritize tasks effectively
• Strong attention to detail and accuracy in all work performed
• Ability to multitask in a fast-paced environment while maintaining professionalism
• Previous experience in a medical office setting required
• Knowledge of basic arithmetic to make calculations, balance and reconcile payments processed, and complete data entry to document patient financial accounts
• knowledge of HIPAA Law

If you are a highly motivated individual with exceptional organizational skills and a passion for providing excellent customer service, we encourage you to apply! Join our team and contribute to our mission of delivering exceptional service to our clients.

Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.