Front Line Support Representative
The Company: Varonis (Nasdaq: VRNS) secures AI and the data that powers it. The Varonis platform gives organizations automated visibility and control over their critical data wherever it lives and ensures safe and trustworthy AI from code to runtime. Backed by 24x7x365 managed detection and response, Varonis gives thousands of organizations worldwide the confidence to adopt AI, reduce data exposure, and stop AI-powered threats.
The Role: We provide first-touch support for IT professionals from all over the world; resolving technical issues, offering education, and helping administrators and users alike to get the most out of our software. Your Varonis journey begins with three months of intense, hands-on technical training, from basic network administration through advanced product features. You will be required to validate this training in both individual and group settings, and continued employment is contingent on being able to demonstrate mastery of these skills. The job has great potential for growth and participants in the program are expected to move on to more sophisticated roles, sometimes in a year or less.
We are looking for fast learners with excellent customer service skills and an interest in providing top-notch technical support. If you enjoy solving problems and thrive in fast-paced environments, where expectations for success are high and every day presents a new challenge, then this is the job you are looking for!
Location: Raleigh, NC; hybrid work model
The Requirements:
- Experience: 4+ years of experience in a customer-service role, no previous IT experience required.
- Computer Skills: Basic Windows Computing, email, and familiarity with common Internet Browsers. Knowledge in Microsoft environments, Networking, SQL, and storage devices a plus!
- Communication: Must be able to communicate complex ideas effectively, both written and spoken, with professional spelling and grammar to an audience of varying technical skill
The Competencies:
- Customer Service: Be an advocate for our customers! Meet commitments; set proper expectations; Responds promptly to customer needs; builds rapport with customers and manage potentially difficult situations
- Problem Solving: Identifies and resolves problems in a timely manner; asks questions to determine and understand the customer’s underlying need.
- Planning/Organizing: Plans and prioritizes day-to-day activities, manages time effectively, constantly setting and achieving individual goals
The Responsibilities:
- Provide industry leading customer service
- Respond to customer inquiries in an hour or less, while balancing multiple issues
- Conduct remote sessions to assist customers with the troubleshooting and configuration of supported platforms
- Work with internal business partners to provide timely resolution of non-technical issues
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Skills Required
- 4+ years of experience in a customer-service role
- Basic Windows computing skills
- Email and common internet browser familiarity
- Ability to communicate complex ideas effectively in written and spoken English
- Professional spelling and grammar
- Knowledge of Microsoft environments
- Networking knowledge
- SQL knowledge
- Knowledge of storage devices
Varonis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Varonis and has not been reviewed or approved by Varonis.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, including medical, dental, and vision options that start immediately in some locations. The package is frequently characterized as a strong part of the overall rewards offering alongside other core benefits.
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Retirement Support — Retirement benefits include a 401(k) with company matching (or a pension plan by region), which strengthens the long-term value of the package. Participation is complemented by additional ownership programs that increase total-rewards attractiveness.
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Equity Value & Accessibility — Equity-related rewards such as stock options and an employee stock purchase plan (ESPP) are a notable part of the total compensation mix. These elements are often cited as helping offset middling perceptions of base pay, especially where equity participation is accessible.
Varonis Insights
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What We Do
Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data on premises and in the cloud: sensitive files and emails; confidential customer, patient and employee data; financial records; strategic and product plans; and other intellectual property. The Varonis Data Security Platform detects insider threats and cyberattacks by analyzing data, account activity, perimeter telemetry, and user behavior; prevents and limits disaster by discovering, classifying and locking down sensitive, regulated and stale data; and efficiently sustains a secure state with automation. With a focus on data security, Varonis serves a variety of use cases including data protection, threat detection and response, and compliance. Varonis started operations in 2005 and, as of December 31, 2018, had approximately 6,600 customers worldwide — comprised of industry leaders in many sectors including technology, consumer, retail, financial services, healthcare, manufacturing, energy, media, and education.
