Front of House Representative

Title:

Front of House Representative

Company:

Ipsen Biopharm Ltd

Job Description:

Ipsen is a growing and dynamic specialty-driven biopharmaceutical company focussed on innovation and specialty care.

The patient is at the heart of everything we do, and we also care for our employees because they are the ambassadors who truly make a difference. We attract and develop bold, agile and entrepreneurial individuals who take full ownership of their decisions, leaders drawn by a purpose to make a direct impact through their work in people’s lives, all of which is underpinned by our Ipsen Way of Being.

Further growth and site expansion here at Wrexham now requires us to increase our capabilities and presence in several key areas, not least in Security and Customer Service to ensure the safety of our site and our people.

As a Front of House Representative you will act as first point of call for any visiting parties to site, ensuring the correct credentials are present, managing enquiries whilst at the same time providing the site with a highly visible, pro-active and effective security presence, ensuring that business assets and personnel are secure at all times.

What will you be doing…

• Provide high-level customer service to visiting guests, contractors, employees and any other parties that may attend site
• Ensuring valid credentials and permits are in order
• Guiding visitors to the correct areas, or liaising with colleagues to ensure prompt collection from reception.
• Act as a liaison for any visitors to ensure they have a smooth and hassle-free experience on site.
• Protection of company assets and personnel: a pro-active approach to crime reduction, fire safety and health and safety issues. Strict adherence to guarding and vault/product protection procedures.
• Control of access: control access and movement of vehicles, employees, visitors and contractors.
• Routine administration: e.g. operation of the visitor booking system; visitor/contractor enquiries and directions; escort duties; pass issue and electronic access control systems; key security.
• Maintain a high-profile patrolling presence.
• Operation of security systems: operate and monitor Security Control Systems to ensure consistent surveillance of the premises and environments is maintained at all times. Support Security Team Leader to ensure Security Systems are serviceable and able to meet operational requirements.
• Incident response: ensure that incidents are responded to quickly and decisively and are dealt with effectively and efficiently. Assist in the co-ordination of emergency evacuation procedures.
• Respond to security alarms at any time to ensure appropriate action is taken, directing assistance when necessary. Respond to priority FMS alarms in accordance with procedures, ensuring that laid down actions are followed without fault.
• Effective communication: e.g. applicable and timely notification of incidents; timely completion of Occurrence Log; high standard of verbal communication and written follow-up reports; proper use of radio procedures and call signs (where applicable).
• Provision of First Aid: provide First Aid assistance and initiate call-out of professional assistance to enable emergencies/casualties to be dealt with effectively.
• Support to the disciplinary process. Searches as required and appropriate.
• Proactively support EHS & Facilities site initiatives. Carry out administrative tasks in support of the EHS, Security & Facilities function
• Inspection readiness - assist in all matters regarding Site Security Inspections and audits
• Assistance with complaint and product recall procedures.
• Ensure and enforce compliance with site rules: e.g. observance of Non-Smoking policy; parking; emergency procedures; access control etc.

• Perform assigned tasks whilst, at all times, adhering to current GMP requirements (e.g. Annex 1 of EU GMP) for sterile medicinal products.

What are we looking for…

• Recognised/Accredited security industry professional qualification such as SIA would be hugely advantageous
• Experience in a customer facing/front-of-house role dealing with high volumes of footfall through the reception/security areas
• Demonstrable professional security experience within a corporate or industrial environment is preferred
• Excellent customer care skills with an approachable, enthusiastic nature
• Meticulous, with a keen eye for detail and observational awareness
• Ability to exercise judgment in the event of incidents or emergencies and any other unexpected events
• Excellent communication skills both written and verbal across all formats

Why Ipsen…

• We are a business that is experiencing exponential growth and transformation, therefore presenting a wide range of opportunities and challenges
• Major £multi-million investment in a New Drug Product Facility to increase the scale and capability of our Wrexham site, ultimately enhancing the products we develop for our customers
• A fantastic culture and working environment with many long-serving employees
• Huge commitment to Diversity & Inclusion - almost 50% of our top 160 leaders are women
• A genuine focus on the environment and sustainability – our Wrexham site is powered by 100% renewable electricity
• Competitive salaries and enhanced benefits package which includes annual bonus, generous pension scheme, wellness allowance and so much more.
• Awarded ‘Best Workplaces’ and ‘Best Workplaces for Wellbeing’ status in the Large Organisations category, as well as ‘Best Workplaces for Women’ in 2023.
• The pride of working for a company that directly impacts and changes lives for the better

IPSEN is committed to equality of opportunity for all staff and applications, individuals are encouraged to apply regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.