Front of House Receptionist

Where you’ll fit in & what our team goals are…
You will play a lead role in our business managing the entire guest experience from arrival to departure. You will work with a team who collectively deliver a first-class service within a professional corporate environment aligned with a five-star hotel/business class lounge experience. You will be responsible for all elements of ensuring the client space and relative services are impeccable ensuring a positive, welcoming environment and experience for clients, guests, and our people.

How you'll spend your time...

• The Columbia Threadneedle Investments Head Office is an exciting, fun, and challenging environment and the you will be responsible for all elements associated with managing the client experience. You will collaborate with the wider Corporate Services, Facilities, Maintenance, and technology teams to ensure the space and services offered are always of a Five-star hotel/business class lounge standard.

• You are responsible for delivering an exceptional service to our internal people receive through the Front of House service from room bookings, hospitality bookings, event support and client services. In terms of Front of House services, our internal people are as much our clients as our external clients and the service they receive should be of an equal standard.

• The business is in the process of reviewing and improving their approach to Client services; you are responsible for leading this in London by way of developing strong customer/client relationships, adopting effective lines of communication with internal departments, and the Catering & Cleaning services. You are also responsible for identifying opportunities to improve processes, championing different ways of working that align with objectives and identifying new, current technology solutions striving to deliver exceptional standards.

• You will act as a key part of the Corporate Services team ensuring policies and procedures are followed to provide a safe and secure working environment for our people and our visitors. They will be expected to support the wider team as/when required.

• You are responsible for identifying any maintenance or service issues ensuring they are raised appropriately and progressed including FM, IT or AV issues.

• You are responsible for the timely coordination and delivery of external / internal conferencing / hosting including technical and catering requirements, recognising that this may require last minute changes and reactive response to changing client needs. 

• You is the first point of contact, connecting client calls to the correct individuals in a professional and efficient manner, assisting with any enquiries whilst adhering to company policies.

• You should have responsibility for the catering requests, adopting strong lines of communication with the catering manager. The service delivered should be in line with business requirements, presentation and standards should be consistently excellent.

• Safety and security of our people, our clients and our information are paramount and you are responsible for ensuring alignment with Columbia Threadneedle Investments security policy and embedding behaviours into the business and our people. 

• You are the face of our business and should consistently demonstrate what great service looks like whilst inspiring our ambassadors to strive to these standards.

• Working in collaboration with the Facilities Manager at times you will cover administration including departmental re-charges, invoicing, and keeping all documentation updated. 

To be successful in this role you will have...

• Solid, demonstrable experience in customer service.

• A background in front of house, reception, hospitality, concierge services from a high end corporate background, hotel, retail or similar.

• Experience working within as part of a wider Facilities team.

• Experience in working with different departments such as Tech, Catering & Cleaning.

• Strong administrative skills with close attention to detail.

• Exceptional customer service skills.

• I.T skills and a good understanding of Outlook.

• Experience working with various room booking systems.

• To work in a flexible manner in line with the needs of the business

• Self-driven with a positive outlook and a clear focus on high quality service delivery

• Able to multitask.

• A great team player who works collaboratively.

• A natural forward planner who is highly organised and pays attention to detail.

• Enthusiasm for working with people and a flexible approach to work is essential.

About Columbia Threadneedle Investments

Working at Columbia Threadneedle Investments you'll find growth and career opportunities across all of our businesses.

We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,500 people working together. Our expertise is diverse with more than 650 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients' specific requirements.

Columbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base.

We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.

Full time

Permanent

Business Support & Operations