TITLE: Manager
DEPARTMENT: Management
POSITION TYPE: Full Time
REPORTING TO: General Manager
FLSA STATUS: Exempt
Company Overview:
The world’s first Social Darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. Flight Club fuses craft cocktails and upscale cuisine with its signature tech-enabled Social Darts® experience to create a truly unique entertainment destination. Operated in the U.S. by State of Play Hospitality, Flight Club currently has 10 locations open nationwide, with an additional four locations set to open over the next year. To date, more than 10 million people worldwide have experienced Flight Club, with over 800 million darts thrown. Learn more at FlightClubDartsUSA.com
Position Purpose:
The Manager role assists the General Manager with ensuring a strong culture and Company values, while delivering entertainment unmatched in the market. This position is the leader running the shift to help our team members exceed our guests’ expectations. This individual embraces our standards, systems, welcomes change within a growing Company, and leads by example every shift. The Manager leads the way to go the extra mile for our guests and understands we work with each other to support one another.
Responsibilities:
- Works with General Manager and management team to develop and execute strategies to achieve operational goals
- Ensures the restaurant team delivers upon service standards to cultivate the ultimate guest experience
- Ensures consistent execution of food, beverage, service and hospitality that aligns with company standards, policies, and programs
- Inspires the team to enhance their leadership through coaching, development, and training
- Proactively manages costs in partnership with the GM through scheduling and inventory
- Flexible approach and readily able to adapt to needs and changes
- Demonstrate solution focused leadership and proactively seek out feedback from others
- Ownership of assigned FOH operations department assigned by General Manager
Requirements & Minimum Qualifications:
- Must pass a background check prior to being hired
- 3yrs of customer service or hospitality experience working in a full-service establishment (prior leadership experience preferred)
- Required food, alcohol, and allergen certification maintained throughout employment, additional state qualifications may apply per location
- Available to work various shift times and days, including weekends and holidays
- Ability to effectively communicate verbally and digitally
- Self-driven, results oriented, and proactive attitude
- Able to stand and/ or walk for long periods of time
- Ability to lift over 50+ lbs. if necessary
- Legally authorized to work in the US
Compensation & Benefits:
- Annual salary range of $60,000-68,000 based on experience.
- Eligibility to enroll in Medical, Dental, Vision and other insurance benefits.
- Paid Time Off, Sick Time, and Paid Holidays.
- Option to enroll in 401k, Medical FSA, Commuter benefits, etc.
- Employee Discount: 50% your total bill for you and up to five guests.
The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.
Equal Opportunity Statement: Bounce is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.
Skills Required
- Pass a background check prior to being hired
- 3 years of customer service or hospitality experience in a full-service establishment
- Prior leadership experience
- Maintain required food, alcohol, and allergen certifications throughout employment
- Availability to work various shifts, including weekends and holidays
- Effective verbal and digital communication skills
- Self-driven, results oriented, and proactive attitude
- Able to stand and/or walk for long periods
- Ability to lift over 50 lbs if necessary
- Legally authorized to work in the US
What We Do
Flight Club is an upscale entertainment concept that combines elevated food and beverage menus with tech-enabled Social Darts®. It offers a unique social experience with fun, friendly competition, and high-quality food and drinks.
