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The Redfern House Manager reports to Artistic Director and is required by state law for all events that are open to the public in a performance venue. Hires, trains, schedules, and supervises all Front-of-House employees (Assistant House Managers, Student Ushers, and Volunteer Ushers). The Front of House Manager also ensures the safety of all audience members as well as an excellent experience at events in the Redfern Arts Center.
Duties/Responsibilities
Responsible for hiring, training, scheduling, and managing Redfern Front of House staff. Staffs and organizes usher needs for all performances. Trains volunteer ushers as needed for rental events.
Hires, trains, schedules and/or supervises Assistant House Managers and Backup House Managers.
Coordinates with Redfern Artistic Director to determine needs for each performance. Coordinates performance timelines with stage management, including any pre- or post- show talkbacks, curtain speeches, and intermission.
Coordinates with Box Office Manager to plan needs for staffing and resolve ticketing problems as well as any other patron issues.
Responsible for ensuring excellent customer service from front-of-house staff as well as the smooth operation of the house (typically from the front of the stage to the lobby doors) during the run of a performance providing an excellent patron experience at all performances.
Manages printed program distribution and secures programs and other patron materials.
Responsible for the safety of the audience before, during, and after a performance while they are in the building and parking lot. Must know and understand how to operate during an emergency and train staff to do the same. Must be Crowd-Manager Certified (training will be coordinated with Theatre Operations Manager).
Maintains the appearance of the lobby and all public areas; communicates with Redfern Staff as necessary to ensure a clean environment.
Completes and distributes house report for each performance as well as any other administrative tasks as directed by theatre management.
Requirements
Minimum Acceptable Education & Experience:
High school diploma or equivalent.
2 years of experience in customer service or working with the public.
Supervisory experience.
Required Licenses & Certifications:
Crowd Manager Certification – will be provided once hired.
Knowledge, Skills & Abilities:
The ability to work in a dynamic and changeable environment.
The ability to work a variable and flexible schedule including evenings and weekends.
The ability to spend significant portions of time on feet and manage going up and down stairs quickly.
Supervisory experience in an academic setting.
Applicant Instructions:
Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)
Resume/CV
Compensation Pay Range:
$20/hour
Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please
visit: https://www.keene.edu, https://www.usnh.edu/ or https://www.ci.keene.nh.us.
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources
Location:
KeeneSalary Grade:
Adjunct Hourly Staff 00Skills Required
- High school diploma or equivalent
- 2 years of experience in customer service or working with the public
- Supervisory experience
- Crowd Manager Certification (will be provided once hired)
- Ability to work a variable and flexible schedule including evenings and weekends
- Ability to spend significant portions of time on feet and manage going up and down stairs quickly
- Supervisory experience in an academic setting
- Knowledge of emergency procedures and ability to train staff for emergencies
What We Do
The University System of New Hampshire is the largest provider of postsecondary education in the Granite State, operating three educational institutions that offer a broad array of education, research, and public services.
