Front Desk Supervisor
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a Front Desk Supervisor for the Rochester Airport Marriott
Why Work With Us?
It’s a fun company to work for!
We recognize efforts and reward results
Great benefits package, including 401K
Promotional opportunities with a growing company
Paid Training!
- Health Insurance
The Front Desk Supervisor is responsible for managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while exceeding financial goals. This position is responsible for the short-term planning and day-to-day operations of the Front Office Department.
Responsibilities:
Supervise daily front desk operations to ensure excellent guest service and compliance with hotel standards
Train, schedule, and support front desk staff; monitor performance and assist with onboarding
Handle guest concerns and resolve issues promptly and professionally
Review room inventory, guest accounts, and reports for accuracy
Maintain lobby, front desk, and public areas for cleanliness and presentation
Manage supplies, key control, and ensure secure cash-handling procedures
Collaborate with other departments to ensure smooth operations
Communicate effectively with the General Manager and assist with projects as assigned
Requirements:
Be able to manage time effectively, complete required tasks on time
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
Education & Experience:
High School diploma or equivalent required
Stable work history required
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Skills Required
- Be able to manage time effectively, complete required tasks on time
- Must be able to convey information and ideas clearly
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
- High School diploma or equivalent
- Stable work history
What We Do
Hospitality Management Corporation (HMC), founded in 1971 and based in Dallas, Texas, is a privately held provider of management solutions and hospitality industry services. As one of the oldest independent hotel management firms in the U.S. lodging industry, HMC specializes in managing and developing hotels and resorts across the United States, offering customized solutions to fit the unique needs of institutional and private owners.
