Description
. Administration
· Maintain standards of quality guest service.
· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
· Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
· Oversees all problem resolution matters in the absence of GM.
· Increase level of guest satisfaction by delivery of an exceptional product through employee development.
· Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.
. Support
· Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
· Ability to assist with the design and preparation of statistical reports and presentations as needed.
· Ability to accurately report information.
· Ability to assist with various office tasks as needed.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
. Attend required meetings.
Additional responsibilities specific to you are:
· Must have a comprehensive knowledge of all hotel departments and functions.
· Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
· Must have exceptional mathematical and computer skills.
· High school education and relevant training and experience required. Additional education preferred.
· Ability to timely obtain any required licenses or certificates.
· CPR training required; first aid training preferred.
· Additional language ability preferred.
OPERA Cloud PMS experience a plus
Skills Required
- Comprehensive knowledge of English language to communicate effectively
- Comprehensive knowledge of hotel departments and functions
- High school education and relevant training
- CPR training required; first aid training preferred
- Ability to obtain required licenses or certificates
- Exceptional mathematical and computer skills
- OPERA Cloud PMS experience preferred
- Ability to assist with the design and preparation of statistical reports
What We Do
StepStone Hospitality specializes in the management of full-service hotel and restaurant operations, aiming to create asset value for owners through a combination of hands-on operations, strategic asset management, and food and beverage expertise.
