Description
The Beautiful and historic Renaissance Des Moines Savery Downtown hotel is looking for fun, ambitious, customer service-oriented individuals to join our Front Office Team as Front Desk Supervisor. If you have a passion to serve while having fun, meeting new people, then this is the career for you!
· Maintain standards of quality guest service.
· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
· Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.
· Oversees all problem resolution matters in the absence of GM.
· Increase level of guest satisfaction by delivery of an exceptional product through employee development.
· Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
· Ability to accurately use various office and accounting software.
Requirements
· Projects and assignments are completed thoroughly, professionally, and with care.
· Adjusts to high-pressure conditions and is open to change.
· Assumes responsibility for personal growth and development.
· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
· Understands and communicates the StepStone mission and core values.
· Expresses ideas and conveys information clearly, effectively, and professionally.
· Actively listens to others.
· Conveys company information, decision, or problems to appropriate parties on a timely basis.
· Works to resolve disagreements and is respectful of peers and co-workers.
Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V
Skills Required
- Complete projects and assignments thoroughly, professionally, and carefully
- Adjust to high-pressure conditions and remain open to change
- Take responsibility for personal growth and development
- Conduct oneself and dress professionally while setting standards for associates
- Understand and communicate the company mission and core values
- Express ideas and convey information clearly, effectively, and professionally
- Actively listen to others
- Communicate company information, decisions, or problems to appropriate parties promptly
- Resolve disagreements respectfully with peers and coworkers
- Accurately use office and accounting software
What We Do
StepStone Hospitality specializes in the management of full-service hotel and restaurant operations, aiming to create asset value for owners through a combination of hands-on operations, strategic asset management, and food and beverage expertise.
