Front Desk Supervisor

Pay Rate: $18.50/hour – Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including the River Country Water Park, horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

As a Front Desk Supervisor, you will lead the daily operations of the Front Desk while ensuring exceptional guest service from arrival through departure. This leadership role is responsible for supervising and developing the Front Desk team, supporting daily operations, resolving guest concerns, and maintaining Westgate's high standards of hospitality.

In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

What You'll Do as a Front Desk Supervisor:

• Supervise, coach, train, and support Front Desk team members to deliver outstanding guest service.
• Oversee daily Front Desk operations, including guest check-in, check-out, room assignments, and reservations.
• Assist guests by resolving questions, concerns, and service recovery situations in a professional and timely manner.
• Prepare daily reports, review arrivals and departures, and monitor guest accounts and cash handling procedures.
• Coordinate with Housekeeping and other resort departments to ensure guest readiness, including VIP arrivals.
• Create Front Desk schedules and conduct team meetings to communicate operational updates and service expectations.
• Ensure compliance with company policies, cash handling procedures, and quality service standards.
• Monitor team performance and provide coaching, recognition, and accountability as needed.
• Maintain a welcoming, organized, and professional Front Desk environment.
• Perform other duties as assigned.

What You Will Bring as a Front Desk Supervisor:

• High school diploma or equivalent required.
• Previous Front Desk, hospitality, hotel, or resort experience required.
• Previous supervisory or leadership experience preferred.
• Strong customer service, communication, and conflict resolution skills.
• Ability to lead, motivate, and develop a team in a fast-paced environment.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Basic computer proficiency and experience with hotel property management systems preferred.
• Commitment to delivering exceptional guest experiences.

Requirements:

• Ability to stand for extended periods throughout the shift.
• Ability to lift up to 15 pounds.
• Must be available to work weekends, holidays, evenings, and flexible schedules as needed.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Must uphold Westgate Resorts' standards of professionalism, integrity, leadership, and guest service.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.