PART-TIME to FULL-TIME | YEAR ROUND
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
The Front Desk Supervisor coordinates Front Desk operations during their shift including managing Front Desk Agents, Night Audit, Valet/Bellman and Concierge employees by performing the following duties personally or through subordinate supervisors.
**This position offers part-time hours in the summer with full-time hours available in the winter.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
- Directs and assists with training of the front desk staff.
- Is able to follow all duties of a front desk agent, which include the ability to problem solve for guests, maintenance or housekeeping issues.
- Establishes a thorough understanding of hotel equipment and software used at the front desk.
- Provides excellent customer service that goes above and beyond expectations, always maintains a professional presentation, is dressed in proper uniform attire and maintains a groomed appearance.
- Communicates with other supervisors on a daily basis regarding any issues, problems or concerns.
- Assists with weekly schedule followed by ensuring proper coverage and maintaining hours based on budget.
- Completes all daily front desk reports including cash reports, credit card refunds, compensation reports, call back log, shift at a glance form, and double checking the audit.
- Ensures and maintains a clean and safe environment.
- Ensures the company’s personnel policies are followed.
SPECIAL QUALIFICATIONS/REQUIREMENTS
- Knowledge of Microsoft Office Suite software. Point of Sale and Property Management software experience preferred.
- Must demonstrate proper phone etiquette skills at all times. Ability to lead and direct employees during high volume business periods.
- Ability to work evenings, nights, holidays and weekends is required.
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET
- Wage: $20.00 per hour
- Paid Vacation & Sick Time
- Paid Maternity & Parental Leave
- Medical, Dental, Vision, Life & Disability Insurances
- 401k program with employer match after 9 months of employment
- Remote work and/or flexible schedules (depending on position)
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
- For a full listing of employee perks both on and off-property, click here
Skills Required
- Knowledge of Microsoft Office Suite
- Point of Sale software experience
- Property Management software experience
- Proper phone etiquette skills
- Ability to lead and direct employees during high-volume periods
- Ability to work evenings, nights, holidays and weekends
- Perform front desk agent duties including guest problem solving and coordinating maintenance/housekeeping issues
- Complete daily front desk reports, cash reports, credit card refunds, and assist with audit
- Train and assist front desk staff
What We Do
Jay Peak Resort is a four-season resort in Vermont offering skiing, snowboarding, an indoor waterpark, ice arena, golf course, and various accommodations and activities.
