Front Office Supervisor
Department: Front Office
Reports To: Director of Front Office / Front Office Manager
Status: Full-Time | Hourly
Join Our Team – Where Service is a “Yes” Culture
We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy.
As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.
What You’ll DoLead Front Office Operations
- Oversee daily front desk operations, ensuring accuracy in all financial transactions
- Reconcile and verify revenue, payments, taxes, and adjustments
- Review and balance daily reports across rooms, F&B, and other outlets
- Investigate and resolve discrepancies with attention to detail
- Support smooth transitions between operational days
Drive Guest Experience Excellence
- Deliver a seamless check-in and check-out experience aligned with brand standards
- Personally engage with guests to ensure satisfaction and resolve concerns promptly
- Recognize and honor Member's benefits, ensuring all benefits are delivered
- Maintain a strong presence in the lobby to support service and team performance
Supervise & Develop the Team
- Lead, coach, and support front desk associates and night audit team
- Ensure professionalism, accountability, and service consistency
- Act as a role model for guest engagement and problem resolution
Ensure Brand Compliance & Performance
- Uphold brand standards including response times, guest engagement, and loyalty recognition
- Monitor mobile check-in/check-out, guest cases, and service metrics
- Ensure all interactions reflect our commitment to personalized, anticipatory service
Act as Manager on Duty
- Oversee hotel operations during assigned shifts
- Respond to guest issues, emergencies, and operational needs
- Ensure safety, security, and service continuity at all times
- Previous Front Office or hotel operations experience (supervisory experience preferred)
- Strong leadership, communication, and problem-solving skills
- Detail-oriented with a solid understanding of hotel financial processes
- Passion for guest service and creating memorable experiences
- Ability to work flexible schedules including evenings, weekends, and holidays
Skills Required
- Previous Front Office or hotel operations experience
- Strong leadership, communication, and problem-solving skills
- Detail-oriented with a solid understanding of hotel financial processes
- Passion for guest service and creating memorable experiences
- Ability to work flexible schedules including evenings, weekends, and holidays
What We Do
Blue Sky Hospitality Solutions is a leading hotel management company that provides development, asset management, and operational services for hotels. The company focuses on delivering superior outcomes for owners, employees, and guests by balancing all aspects of hotel management. With a hands-on approach, they aim to elevate hospitality standards through customized strategies, innovative solutions, and a commitment to product quality, market penetration, and profitability across their portfolio of branded properties.
