Front Desk Supervisor

Job Title: Food and Beverage Supervisor

Department: Food and Beverage

Reports To: Director of Food and Beverage

FLSA Status: Non-Exempt

SUMMARY:

The Food and Beverage Supervisor is responsible for overseeing daily operations within the food and beverage department, ensuring that guests receive exceptional service and that staff performs efficiently. This role involves coordinating service activities, managing staff, and maintaining quality standards to enhance the overall dining experience.

ESSENTIAL FUNCTIONS:

• Supervise and train food and beverage staff, ensuring adherence to service standards.
• Assist in managing daily operations, including staff scheduling, inventory management, and order processing.
• Monitor guest satisfaction and promptly address any concerns or complaints.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Ensure compliance with health and safety regulations and company policies.
• Assist in the development and implementation of service improvement strategies.
• Conduct regular staff meetings to communicate updates, feedback, and training opportunities.
• Maintain cleanliness and organization of dining and service areas.
• Assist with other duties and responsibilities as instructed by the Director of F&B and Assistant Director of F&B.

QUALIFICATIONS:

• High school diploma or equivalent; degree in Hospitality Management or a related field preferred.
• Minimum of 2 years of experience in food and beverage service, with supervisory experience preferred.
• Strong leadership and interpersonal skills.
• Excellent communication skills and the ability to work as part of a team.
• Ability to thrive in a fast-paced environment and manage multiple tasks.
• Knowledge of food and beverage trends, menu items, and service techniques.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Exerting up to 50 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, balance, carry, push, pull, or otherwise move objects.
• Ability to be mobile for a minimum of 6 hours.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.

The position is an at-will position and subject to termination with or without cause or notice.