The Role
Supervise and support front desk operations, prepare weekly sales and occupancy forecasts, schedule and train front desk staff, maintain room/reservation statistics, coordinate with other departments, and attend management meetings to ensure efficient, courteous guest service.
Summary Generated by Built In
Job Summary: We are looking for a Front Desk Supervisor to lead, & support front desk operations.
Benefits
- Medical and Dental Insurance
- PTO
- Competitive Pay
- 401(k) Retirement Savings Plan
- Life Insurance
- Disability Insurance
- Hotel Room Discounts
- Ongoing Training and Career Development
Responsibilities
- Help prepare weekly sales and business level forecast.
- Help with front desk staff schedule to adjust accordingly when requested. Monitor and adjust for any major change in occupancy levels.
- Assist in supervising the Front Office operation to provide efficient and courteous service to each guest.
- Maintain statistics on rooms and reservations, guest arrivals and departures, average occupancy rates, and related information.
- Work closely with other departments, to properly plan and coordinate in-house activities.
- Participate in all required and requested hotel department meetings as per FOM and General Manager (GM).
Qualifications
- Education: High School Diploma or GED required
- College degree in hospitality management preferred
- Front desk experience required.
- Supervisory experience required with the ability to train
- Proficient computer skills
- Ability to communicate effectively both verbally and in writing, with a great grasp of the English language
- Act independently with minimal or no supervision.
- Ability to occasionally lift 35 lbs.
- Must maintain a neat, clean and well-groomed appearance and follow manager appearance guidelines
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- High School Diploma or GED
- College degree in hospitality management
- Front desk experience
- Supervisory experience with ability to train
- Proficient computer skills
- Effective verbal and written communication; strong English
- Ability to act independently with minimal supervision
- Ability to occasionally lift 35 lbs
- Maintain neat, clean, well-groomed appearance per manager guidelines
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The Company
What We Do
Founded in 1965, Regency Hotel Management is a leading hotel management company that provides strategic solutions to help properties maximize profits and asset value. The company manages a diverse portfolio of over fifty properties across nineteen states, focusing on uncovering revenue opportunities and implementing strategic growth to help each property reach its fullest potential.
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